We are currently looking for an outstanding Customer Engagement Manager. The CEM will be a product and solutions expert responsible for the onboarding of customers as well as the development and implementation of product training strategies, processes, and materials. This person will lead successful hardware and software deployments, meeting timeline and budget requirements, while championing the entire customer onboarding experience.
Responsibilities
Work with customers and partners to develop solutions to accomplish their objectives.
Build well-structured project plans that align with the contracted scope of work by establishing an understanding of project timelines, milestones, and delivery expectations.
Manage project costs and budget
Document and deliver clear, complete technical training, virtually and in-person, to include all product hardware and software installations and maintenance and use cases by vertical market.
Create training curriculum based on existing customer needs, projected product launches, software changes, and other factors.
Facilitate working sessions and meetings required to drive customer requirements, communicate status and/or support risk mitigation strategies.
Collaborate with Sales, Engineering, Product Management and Marketing to obtain information required to develop training materials on all aspects of the solution.
Work with internal resources to update/create end-user online self-directed training materials. Develop training process to include accurate, up-to-date messaging, product details and common use cases.
Incorporate motivating, creative, and interactive training techniques to enhance the training experience, resulting in maximum customer use and retention efforts.
Provide direction to project resources (internal and external), monitor development efforts, assemble key project deliverables, and identify issues that require escalation.
Provide product feedback (customer requirements, product shortcomings, enhancements, etc.) to product management and/or engineering.
Acquire detailed knowledge of all products and services to deliver customer implementations successfully, acting as the trusted advisor
Serve as ambassador of the brand in all customer interaction, maintaining the highest level of professionalism and world class service our users have come to expect.
Ability to manage multiple customers and projects/tasks simultaneously.
Other duties as assigned.
Qualifications
Bachelor's Degree -preferred / High School diploma or equivalent -required
3+ years of application software implementation and/or management consulting experience in applying technology to meet customer needs.- required
3+ years of project management skills and experience (work estimates and estimating models).- preferred
Excellent analytical skills - required
Detail oriented- required
Travel to customer sites will be required.
Background in telecommunications, information technology, software and understanding in the IoT/IIoT/M2M industry- preferred.
Compensation
Salary Minimum: Market
Salary Maximum: Market
Incentive: No
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.
AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.
AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.
