Job Title: Senior Manager, Patient Support Services
Location: Cambridge, MA
About the Job
We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.
The Senior Manager, US Dupixent Patient Support Services reports to the Senior Director, Dupixent Patient Support Services. The Senior Manager, US Dupixent Patient Support Services is responsible for the management of the day to day clinical operations of the program and the vendor contract management in the clinical capacity. This includes:
Vendor contract management, including review of vendor SLAs, surveys, KPI reviews and EBR presentations. Track vendor staffing and attrition.
Build/Enhance and monitor Patient Facing Program teams' dashboards (iCARE, CMM, PAP, etc.).
Function as dashboard subject matter expert helping answer key business critical questions via analytic insights.
Assess opportunities for use of predictive analytics, AI, etc. and propose enhancements aligned with PSS Strategy.
Partner with global audit team(s) aligned with vendor audits
Follow up execution related to audit outcomes and action items
Partner with Quality Team, PSS Marketing Team, etc. focused on program process improvement opportunities
Ensures clinical SOPs, Knowledge Documents and Call Guides are up to date, accurate and meet Sanofi requirements.
Represents team at review committee, as needed.
Work with Field Teams to identify and resolve issues.
Manage select projects to ensure they are completed in a timely fashion and within budget.
Develop/Enhance budget and forecast for Patient Facing Program Teams' responsibilities (eg: Copay Program, PAP, etc.)
Proactively assess and bring forward potential cost savings opportunities and efficiency enhancements.
The ideal candidate should have:
Outstanding interpersonal skills to facilitate building strong working relationships, and for managing and resolving conflict.
Possess strong analytic skills to evaluate trends and identify opportunities for program improvements.
Demonstrate initiative, teamwork and accountability. Superb communication skills; oral and written, including presentation skills. Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment.
Excellent cross-functional collaboration skills.
Demonstrated ability to manage multiple projects within specified timelines, with budgetary and quality standards.
Basic Qualifications:
Bachelor's degree required; Masters preferred
2-5 years of experience in the pharmaceutical/biotech industry
2-5 years previous experience in a patient services and/or marketing function in a specialty market
Ability to travel up to 30% of time
Preferred Qualifications:
Dermatology or Respiratory experience a plus
Experience with customer relationship marketing programs
Experience working in a co-promote
Proficient Spanish language skills a plus
RN and/or nursing experience a plus
Why Choose Us?
Bring the miracles of science to life alongside a supportive, future-focused team.
Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
