Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking a Program Manager in Redmond, WA.

Job Responsibilities:

• Drive support tickets to resolution. In this role you will help to assess, summarize and submit new support tickets for marketers to our engineering partners


• Partner with technical experts and drive issues to a resolution; This is likely to include trouble shooting and leveling up common themes seen in ticketed requests


• Responsible for regular communication on the status of the tickets, socializing insights and learnings from the solutions to reduce future escalations in addition to running a weekly meeting on the topic


• Aid our team in documenting Platform expansion needs through Business Requirements Documentation; This may include desk research, building expertise in some of our internal tooling systems and articulating technical requirements


• Aid in the development and execution of training modules for marketing teams


• As new features and functionality become available in our Martech stack, help in developing the trainings and documentation for that feature to educate and train marketers that will use it daily


• Maintain and track the team's progress and their annual objectives and goals; This will include gathering data and developing a PowerPoint slide to show progress on monthly and quarterly cadences

REQUIREMENTS:

• Degree is not required, but nice to have; Previous experience and an interest and passion for tech is most important


• PMI or PMP certification preferred


• 3-5 overall years of experience in the field


• 4+ years of experience with advertising platforms (Microsoft Advertising, Google Ads, Facebook Ads, etc.)


• 4+ years of experience with cross functional teams


• 4+ years of experience with technical/business content writing


• Significant previous experience supporting big marketing technology (martech) platform technologies, as well as work across engineering and marketing teams

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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