BCforward is currently seeking a highly motivated Production / Technical Support opportunity in Richmond, VA!
Position Title: Production / Technical Support
Location: Richmond, VA
Anticipated Start Date: ASAP
Please note this is the target date and is subject to the change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 12 months
Job Type: CONTRACT, ONSITE
Pay Range: $27.29/hr
Please note that actual compensation may vary within this range due the factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Working Shift: Thursday, Friday, Saturday from 7AM to 8PM EST
Requirements:
Typically has 5 years' experience in IT production support or equivalent.
Knowledge of Splunk, Sitescope, Tivoli Netcool/WebGUI
Experience in an ITIL based role, such as Service Desk, Incident, Problem or Change Management
Job Description:
Has working knowledge of business or function for which technical support is needed to diagnose or resolve problems.
Typically has 5 years' experience in IT production support or equivalent.
Event Incident Management (EIM) is responsible for providing 24X7 end to end detailed monitoring and support of all infrastructure and application components critical to the company Customer Facing Platform Technology (CFPT) CTO.
This includes monitoring of the network, databases, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer.
Responsibilities include, but not limited to:
Use of monitoring tools to proactively identify and research potential production incidents.
Respond to alerts regarding potential production incidents.
Escalate to advanced support as needed for problem resolution.
Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact.
Perform all environment routing, cycling, and implementation of splash pages.
Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes.
Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement.
Execute procedures reliably and escalate appropriately to solve incidents quickly.
Requirements
Proven team player who can work comfortably in a multicultural environment.
Proven ability to work independently, multitask and effectively work in a complex environment with a global team structure
Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
Must be pro-active, enthusiastic, flexible, results driven with attention to detail.
Knowledge of Splunk, Sitescope, Tivoli Netcool/WebGUI,
Experience with HVD, Windows
Experience in a large IT production support environment
Basic understanding/exposure to ITIL/ITSM.
Ability to work in non-contiguous shifts including weekend days.
ITIL Foundation/Intermediary certification
Experience in an ITIL based role, such as Service Desk, Incident, Problem or Change Management
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
Keywords:
Production Support, Technical Support, Splunk, ITIL, incident management, and problem management.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
Interested candidates please send resume in Word format Please reference job code 230605 when responding to this ad.
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