University Enrollment Services (UES) supports the academic and student services missions of Indiana University by developing, coordinating, and managing university-wide shared services in the areas of admissions and transfer operations, financial aid, student records & data management, and military and veteran affairs. UES works closely with campus-based partners to enhance customer service; implement best practices; drive student-related technology development; comply with federal, state, and institutional guidelines; and support their overall enrollment and retention goals. This team uses data to identify new opportunities and to prioritize work, which drives innovation and creates efficiency across the University.
Job Summary
Department-Specific Responsibilities
Reports to the Associate Vice President for University Enrollment Services (UES) under the Office of the Vice President for Strategic Operations and serves as a key member of the UES leadership team.
Coordinates centralized student records and data management operations support for 2 core campuses, 5 regional campuses, 2 regional centers, and IU Online.
Focuses on service and streamlining the administrative demands on students so they can focus on their academics and on social engagement with IU.
Keeps the streamlined student experience top-of-mind, driving business success through innovation, data, and efficiency, and willing to collaboratively challenge the status quo to create optimal business processes.
Strives to eliminate manual and paper-based processes through the efficient use of current and new technology; organizes the student records and data management unit to balance workload to allow for flexibility and achieve unit goals.
Possesses a strong understanding of the Registrar role and a keen focus on data-driven decision-making.
Focuses on understanding and upholding compliance with all federal, state, and institutional regulations.
Able to lead UES's student records and data management team through the implementation of Stellic.
General Responsibilities
Contributes on senior leadership teams to formulate strategic planning and the highest-level operational objectives for registrar areas. Serves in a consultative capacity for all registrar services university-wide.
Establishes long-term business plans and long-term strategic objectives.
Directs leadership staff who provide supervision to registrar teams.
Responsible for escalated operational issues, including human resources and/or people management situations.
Drives innovation and excellence within the area of registrar services; reviews and creates policies and procedures.
Determines overall budget for registrar teams; reviews and approves financial proposals from direct reporting leaders; has significant fiscal responsibilities that require frequent interaction with executive leaders.
Provides expertise and identifies grant and/or funding opportunities; develops business relationships across the university and externally.
Stays up-to-date on new registrar standards, technologies, policies, and procedures and works collaboratively with other registrar leaders across departments and/or campuses in determining standards, best practices, and related policies/procedures; ensures the adoption and implementation by direct reporting leaders.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
Bachelor's degree in business or related field
WORK EXPERIENCE
Required
5 years in student services, registrar services, higher education student affairs, or related field
3 years of management experience in relevant field
SKILLS
Required
Proficient communication skills
Maintains a high degree of professionalism
Demonstrated time management and priority setting skills
Demonstrates a high commitment to quality
Excellent organizational skills
Excellent collaboration and team building skills
Effectively coaches and delivers constructive feedback
Instills commitment to organizational goals
Demonstrates excellent judgment and decision-making skills
Effective conflict management skills
Builds and manages effective teams
Effective leadership skills
Ability to represent the company with external constituents
Ability to drive multiple projects to successful completion
Preferred
Understands various systems, including Oracle/PeopleSoft SIS, Parchment, National Student Clearinghouse, Power Automate, etc.
Ability to work with Information Technology to prioritize functional enhancements
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
The person in this position travels to the Bloomington and Regional campuses as needed.
Work Location
Indianapolis campus
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
Multiple plan options for medical insurance
Dental insurance
Health Savings Account with generous IU contribution
Life insurance, LTD, and AD&D options
Base retirement plan contribution from IU, subject to vesting
Additional supplemental retirement plan options
Tuition benefit for IU classes
10 paid holidays per year
Generous Paid Time Off
Paid Parental Leave
Employee Assistance Program (EAP)
Learn more about our benefits by reviewing our online Benefits Brochure.
Job Classification
Career Level: Strategic
FLSA: Exempt
Job Function: Student Services
Job Family: Registrar
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Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
