Earn up to $3,000 in incentive pay during your first year of employment!
Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS' diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures.
Benefits: To support its team members, UMOS offers highly competitive compensation as well as a benefits package including:
Paid time off that will increase over your years of service
15 paid holidays annually
A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses
A variety of support services to promote well-being through the employee assistance program
Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees' eligible compensation.
Quality Assurance Verification Specialist | Starting $17.45 - $21.82 Hourly based on experience
Will perform timely quality reviews/monitoring of FFWR Beneficiary cases using the UMOS Database System or other designated UMOS system in performing quality control measures in eligibility determination, review of required employment and Identification scanned documents, create tools to capture ongoing trends for training and Technical Assistance opportunities.
Ensures all intakes, case notes, applications, initial and updated scanned documentation, and beneficiary and staff documentation electronically signed or obtained are complete and entered in the database timely.
Will assess and ensure compliance with PII (personal identifiable information) and troubleshoot Beneficiary intakes to support the FFWR Staff/subrecipients.
Using the database system, maintain required documentation, identify, and resolve FFWR inquiries and/or problems, and submit a complete application, including proper documentation to accounting for payment processing.
Consistently provide performance-related feedback and coaching to program staff and sub recipients with a focus on customer services, service and accuracy delivery, and policy/process execution in order to enhance expertise and achieve FFWR outcomes.
Maintains professional and technical knowledge of the FFWR program regulations, policies, and procedures by attending and participating in all required training/workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating.
Assist with data collection and reporting requirements under the FFWR program in coordination with MYCAP and AYEON data review, validation, and error correction to ensure timely response to internal/external customer/funding source information/reporting needs.
Establish and maintain an effective data collection and reporting system to communicate quality assurance outcomes.
Participate in "clean-up" systems projects or large-scale systems-related errors and provide program staff with accurate systems-related manuals and/or updated policies/procedures.
Conduct Quality Assurance program audits and make written recommendations to management based on the audit findings.
Communicate trend information and recommend possible solutions to leadership, training, and internal partners for process/performance improvement.
Conduct routine coaching interactions for program staff and Subrecipients to support and drive performance expectations through written and verbal communication with colleagues and leadership.
Manage and/or participate in special projects and other duties based on program needs, as assigned by QA leadership.
Conduct group monitoring and calibration sessions involving QA teams and leadership.
Display effective time management to accurately conduct QA reviews in a timely fashion while managing other priorities as assigned.
Attend meetings, seminars, and workshops, and perform other duties as assigned.
Associate degree or two years of post-secondary education in social science, human services, or a related field. Bachelor's degree preferred.
At least three years' experience in determining eligibility and/or case management (one year of additional experience may be substituted with one year of education for up to 2 years).
Bilingual in Spanish and English (oral and written)
Must have a reliable car, a valid driver's license, and adequate insurance.
Ability to work irregular and/or flexible hours.
CONDITION OF EMPLOYMENT: Employment with UMOS is contingent upon the successful completion of a criminal background check prior to employment.
UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
