Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
Position Summary:
Responsible for handling, monitoring, and coordinating shipments for door collection and/or delivery in accordance with established truck distribution percentages. Works collaboratively with internal and external organizations to include customers, truck vendors, and CCA business teams to ensure Intermodal cargo is moved in an efficient and expedited manner. Follows standard operating procedures established by the Intermodal Department. Utilizes and maintains required work tools. Identifies and elevates problems or issues to management.
Essential Duties / Responsibilities:
Dispatch
Analyze, plan and prioritize inland haulage according to import/export timetables, terminal/rail schedules, special equipment needs, and client-specific delivery conditions
Facilitates the movement of containers that have been miss-routed and/or improperly discharged due to vessel by-passes, errors, or equipment emergencies
Responsible to confirm and manage in-house truck availability
Procure spot rates for lanes not previously negotiated with truck vendors
Ensure over-the-road compliance for all hazardous door moves
Creates and issues work orders for the door collection and/or delivery in accordance with established truck rates and distribution percentages
Service Delivery Coordination
Monitors shipments by tracking and tracing containers, via multiple interfaces, to ensure door appointments are met and cargo is loaded/delivered timely
Communicates to customer(s) of potential delays or issues preventing dispatch and maintains customer interactions until all delivery requirements are satisfied
Works collaboratively with internal departments to expedite transport, including but not limited to
Overseas Offices
Home office
Customer service
Operations
Sales
Trade
Discern and elevate to management matters that require additional support
Manages a significant volume of telephone and written communication within agreed upon Service Level Agreements
Cost Management
Notify and invoice/rebill customers for additional transport related expenses including but not limited to
Pre-pulls
Revenue generating trucker yard and container yard storage
Multi stops
Drop and picks
Research and reconcile truck and customer invoice discrepancies
Identify opportunities through micro analysis of customer locations for cost savings which includes match backs/one ways
Determine, if requested by vendors, whether accessorial charges are applicable
Vendor Management
Monitors and reports trucker performance to Management
Documents pertinent dispatch-related information to ensure maintenance of timely and accurate records
Develops and maintains rapport with vendors
Knowledge, Skills, and Abilities Required:
Knowledgeable of Intermodal general operating procedures
Follows company policies and procedures
Proficient computer skills to include Microsoft Office applications
Detail-oriented person with strong organization skills
Works collaboratively within a team
Possesses excellent written and verbal communication skills
Demonstrates strong customer service skills and passion
Demonstrates a sense of urgency.
Good interpersonal, organizational and problem solving skills
Can work under pressure in a fast paced environment
