B&W is currently looking for a District Service Manager in our Cincinnati District. This position will be providing quality

service to all customers within the District in a timely manner. Is responsible for meeting the District's financial and

absorption targets or goals.

Position Duties:

• Is the primary customer contact for Field Service activities and technical support within his designated district. Customers are both external and internal.

• Responsible for oversight of commissioning and servicing equipment from all B&W product lines.

• Supervises the placing of equipment into operation. Sees that performance guarantees, warranties and contractual obligations are met.

• Coordinates activities with Sales, Engineering, Project Management and Construction to ensure contract schedules are met.

• Handles technical problems and facilitates design modifications and/or upgrades which will benefit customer's operations.

• Has district management responsibility for manpower utilization, expense control, contract cost, revenue and profit generation and business development.

• Assigns and directs activities of field engineers within District, obtaining good utilization of personnel.

• Responsible for managing all FMC and Service contract costs to the best of his ability.

• Efficiently handles administrative tasks such as customer billing, account receivable collection, SE time sheet approval, expense report approval, file upkeep, contract documentation, etc.

• Has contract management oversight responsibility for all field service proposals and contracts within his District including proposal development, pricing, performance, profitability, cost collection, etc.

• Submits monthly reports and other reports as required by management.

• Has supervisory responsibilities for service engineers and support staff which includes training, career development, quality assurance for work performed and performance appraisals.

• Reviews service engineer's reports to assure technical correctness and to determine whether additional work or modifications may be required or recommended.

• Continuously coaches service engineer on improving job performance and preparing them for career advancement. Assist in recruitment and hiring of new engineers and office personnel.

• Develops and maintains a dedicated and motivated work force by means consistent with Company policy and within the salary budget guidelines.

• Fosters the attitude that our primary business is Customer Satisfaction through timely service. Assure the mission statement and underlying objectives are understood and a reality.

• Assists Sales in marketing and calling on customers and helping them to decide requirements for replacement components, new equipment, modifications, and in selecting B&W products and services to improve their operation.

• Responsible for developing new service programs and selling services, projects and replacement parts.

• Develops personal contact with plant and mill managers and engineering personnel.

• Provides constructive feedback on technical, commercial and management issues that impact the quality of our products and service or our ability to sell same.

• Handles Customer relations including complaints

• Education: Bachelor's degree in engineering or related field, or equivalent years of relevant experience.

• Experience: Minimum 10 years' experience, with at least 5 years' Field Service and exposure to B&W Engineering activities.

• Positions reporting directly: Service Engineers, Technical Specialists, PE/FPC, Office Support Staff

• Number of employees reporting directly and/or through subordinates: Five (5) to Ten (10)