Job Description:

Position Title:  Maintenance Process Manager (T4)

Company Summary

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future.   Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.      

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

Supports operations by ensuring proper care of facilities by managing outsourced work, resolving maintenance related items, and addressing site issues in accordance with appropriate budget, standards, policies, procedures, rules, and regulations.

Responsibilities

• Manage and review tickets as they are generated and ensure they are opened and categorized/triaged accurately.


• Effectively manage maintenance tickets on assigned facilities to ensure proper resolution in accordance with company standards, policies and procedures, rules, regulations, and budget.


• Ensure all tickets are properly triaged for resolution; prioritize issues with Manager of Maintenance Operations, field technicians, customers, jurisdictions, landlords, and other cross-functional departments as required (develop appropriate recurring maintenance and site-specific issue resolution schedules).


• Work cross-functionally to ensure that all maintenance and other issues requiring immediate action are promptly and effectively resolved.


• Create maintenance and repair scope and schedule of work documents; bid and award projects in accordance with competitive bid policy.


• Work closely with contractors, suppliers, field technicians, and cross-functional support to ensure project timelines and budgets are effectively managed.


• Provide reporting and analysis on all inspection and maintenance activities specific to cost, scope, and resolution schedule, including preparation of financial guidance in coordination with Manager of Maintenance Operations


• Work with various internal departments to comply with companywide initiatives that maintain the structural integrity and safety of Crown Castle facilities, which includes but are not limited to concealment/stealthing, guy anchor inspections, and safety climb system repair/replacement.


• Provide resource support (contractors, materials, and equipment) making sure they are available, and cost effective for use in, maintenance work, disaster recovery or other related work at Crown Castle facilities.


• Support other cross-functional departments within Crown Castle with special projects and requests.

Education/Certifications/Licensure

• High School diploma or equivalent


• Associates degree, two year technical degree or equivalent military/special electronics training experience strongly preferred


• A valid driver’s license required

Experience/Minimum Requirements

• Minimum four (4) or more years of field operations experience working with site maintenance and repair including general conditions, vegetation, access roads, tower lighting systems or similar systems as well as general office administrative experience and solid financial acumen.

Expectations

• Field operations experience managing or maintaining tower sites


• Knowledge in tower construction


• Experienced with MS Excel and other off-the-shelf computer software programs


• Ability to understand and analyze basic financial reports


• Ability to read and understand surveys, construction drawings and technical schematics


• Effective communications skills required


• Ability to lead and influence others

Organizational Relationship

Reports to:  Manager Tower Operations

Title(s) of direct reports (if applicable):  N/A

Working Conditions: This is a remote role with the expectation of on-site collaboration in the Richmond, VA area with teammates and stakeholders for moments that matter. Travel up to 20% may be required.

The hourly range offered for this position is $38.50-$52.94 per hour. A candidate’s offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location.  Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

General

Apply Now