Location(s) Springfield, Illinois
Status Regular
Job ID REQ-053758
The Service System Administrator plays an integral role in executing the service contract and billable business to grow Perten's revenue and profitability in line with our strategic business goals. The ideal candidate will collaborate effectively with key stakeholders and execute contract and billable operations accurately and meet or exceed KPIs and adhere to the company's policy of continuous improvement. This role supports and contributes to Perten's service contract and billable business and will report to the Technical Services manager in the Food - Perten division. This position is based in Springfield, IL and may require minimal travel.
Accurately create and modify service contract quotes, orders, and customer assets, resulting in a high efficiency workload.
Maintain strong product and pricing knowledge across business units, ensuring all equipment and accessories are included in quotes.
Provide guidance and assistance to sales representatives and field partners using approved contract guidelines.
Ensure timely maintenance of records in SAP and MTL, or other Sales Automation tools.
Manage external and internal queries in a professional, client-oriented manner (requests for quotes, pricing, terms & conditions, etc.). This will require direct customer interface when confirming terms and conditions on the purchase order.
Validate the integrity of purchase orders against quotes and renewal quotes against the prior contract.
Validate the integrity of purchase orders against Service Estimates, book the order in ServiceMAX/SAP to pen work order for Service Delivery.
Close billable service order when Service Delivery completes the work order.
Ensure discounts and payment terms on quotes and/or contracts conform to the PE approval process.
Collaborate with various departments to develop proposals, manage bids and RFQs, oversee contract preparation, monitor progress, address potential issues, and implement follow-up plans.
Use critical thinking and system knowledge to identify and correct errors independently.
Systems Utilized: SAP, MTL, ServiceMax, Excel, Word, Outlook, Teams
