The Mosaic Company (NYSE: MOS) is the world's leading integrated producer of concentrated phosphate and potash-two of the three most important nutrients in agriculture. We employ more than 13,000 people in six countries to serve farmers all over the world. Our Headquarters is in Lithia, Florida with operations throughout North America (U.S./Canada) and South America.

At Mosaic We Help the World Grow the Food it Needs - Apply today and join our team!

The Sr. Sales Service Analyst will assist in onboarding client and vendor data interchanges, produce mapping documents, test and maintain systems, and lead communications with our trading partners. To create successful EDI connections, this role will support the Mosaic O2C process and intersect with EDI systems for successful integrations and onboarding of our customers. Success delivery will be dependent on the ability to drive collaboration, automation, and continuous improvement which will result in efficient systems. Additionally, the Sr Analyst will assist with the daily monitoring of file processing and troubleshooting of issues impacting successful receipt or delivery of customer or vendor data files. Further support of systems will also require scalable data governance. This central role will require collaboration between service teams and the Master Data team. Responsible for technical knowledge of operations to seek accuracy and maintain commercial data following guiding principles of commercial or EDI connectivity. As a key connection to CS leadership, this role will participate in the monthly operational scorecard's development and reporting.

What will you do:

• Support Customer Service strategy to obtain, analyze, develop, and execute EDI /XML connectivity with targeted customers.




• Solicit customer interest and negotiate to Mosaic the desired "Suite of EDI" operations beyond customer ask of connection capabilities.




• Define detailed functional requirements, process flow diagrams, and business cases, including gap and impact analysis.




• Work with key stakeholders to scope and track departmental EDI projects, ensure project pace, and ensure reliable delivery to the CS team and customers.




• Influence and negotiate competing EDI priorities within CS to manage the execution of multiple customer efforts and document exceptions and uniqueness for CS success.




• Prepare customers (internal and external) to use EDI system by conducting training; provide written documentation; operational support and standards to ensure process guidelines and capabilities are met.




• Drive continuous improvement with process and toolsets, established customer connections and internal commercial stakeholders to remediate operational efficiencies and standards with EDI connectivity. Recommend solutions.




• Provide KPI reporting on EDI file transaction processing. Identify trends and reoccurring errors to improve CS operations.




• Monitor vendors, customers, and service transactions to ensure steady operations for B2B issues, ensuring issues are ticketed, tracked, reported and resolved in a timely matter.




• Drive outstanding issue escalation to the CS Director.




• Responsible to maintain KPI's specific to CS operations and B2B activities.




• This includes developing reporting and scorecards. Monthly individual reports, team reports, and annual reports.




• Provide additional ad hoc reports at leadership request.




• The Sr. Analyst will be responsible to maintain and adhere to industry data guidance.




• Act as company representative in industry conversations.




• Responsible to participate in Mosaic Data Governance Council to represent NA Customer Service.




• Act as trustee/stewardship to ensure data quality and data governance issues are addressed and best practices established for operations specific to customer master data and B2B data.

Our Ideal Candidate Will Have the Following:

• A bachelor's degree in accounting, finance, or business administration is preferred.




• For those candidates without a bachelor's degree, 7+ years of master data management/governance, finance or customer service experience is required.




• 5+ years of master data management/governance, finance, or customer service experience.




• Previous experience managing people preferred.




• Strong verbal, written and listening communication skills, team building and interpersonal skills, including conflict resolution skills.




• Ability to adapt to a continually changing business and work environment and manage multiple priorities.




• Demonstrated proficiency with Microsoft Office (Word, PowerPoint, Outlook) with advanced Excel skills is required.




• Willingness to collaboratively challenge the business and create innovative solutions.




• Demonstrated analytical and problem-solving skills.




• Highly motivated and self-directed.