The Desktop Support Specialist serves as a trusted technical resource to the Curio Wellness end-user community, providing (Level 1 and 2) troubleshooting and technical support with setup, installation, and maintenance for computing, office, A/V equipment and line of business software and applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

Serve as a trusted technical resource to the Curio Wellness end-user community

Provide (Level 1 and 2) technical support with setup, installation, and maintenance of desktops, laptops, printers, iPhones, iPads, Android devices, tablets, hand scanners, A/V conference room equipment and line of business software applications

Provide incident management service desk functions to end-users remotely and in-person

Utilize the Go-To-Assist help desk ticketing system to manage incidents, tasks, and day-to-day activities.

Assist (Level 3) as necessary with (Severity Level 1) incidents that impact entire end-user-community

Installation, maintenance, and repair of desktop/laptop computing systems

Support and administration of Windows 10 and limited Mac OS operating systems

Troubleshoot desktop/laptop computer security issues.

Support for collaboration tools such as Zoom, GoToMeeting, Microsoft Teams, etc.

Diagnose, troubleshoot, and repair computing hardware and software applications

Provide support for all standard productivity software (Microsoft O365 / Office Suite - Word, Excel, PowerPoint, Outlook; Microsoft Teams, etc.). Includes installation, troubleshooting, and end-user assistance and training

Installation, configuration and maintenance of back-up and anti-virus software on all desktop/laptop operating systems.

Complete imaging, software installations, and software upgrades.

Educate and train professional administrative/operational staff on proper computing techniques, security awareness, and use of software applications.

Assist in Active Directory account creation, system monitoring, triaging support tickets, and resetting end-user passwords.