At Chromalox, part of Spirax Group, we build advanced thermal technologies for the world's most challenging industrial heating applications. Headquartered in Pittsburgh, Pennsylvania, we do it better and have been doing it longer than anyone else.
Chromalox started with an innovative solution 100 years ago when a self-taught engineer invented the first metal-sheathed resistance heating element. It was this then-advanced thermal technology that launched an entire industry.
That pioneering, innovative spirit continues today. Built on opportunity and innovation, Chromalox has grown to serve more global markets and industries. We excel in industries that have high expectations. We are acknowledged as experts at delivering solutions that exceed specifications, limit risk, and reduce operating costs.
Join us as we continue to provide solutions to our customers and the world!
The Role
Performs and participates in the efficient handling of customer orders, order entry and associated administrative functions related to processing orders.
Responsibilities
Enters and approves customer orders after reviewing and interpreting customer's purchase order considering terms and conditions, pricing, description, and model number. Obtains full description, prices and terms from appropriate source on special equipment and system. Processes customer orders according to order specifications.
Assures that production, purchasing, quality, shipping and engineering are supplied with complete information related to the order and that questions are answered.
Ensures contractual fulfillment of customer order in the areas of special documentation, submission of required data or approval drawings, arranging for inspection and certification of equipment and other special contractual requirements.
Answers questions from in-house personnel pertaining to orders. Directs to other personnel as necessary.
Coordinates credit on orders. Participates in resolution of credit problems and invoice discrepancies.
Maintains sales record, including new business received. Provides appropriate information for finance and POR, etc.
Processes return authorizations with customers and field sales.
Provides quotations and/or delivery information on standard products. Refers inquiries to appropriate personnel.
Prepares documentation for foreign shipments.
Other duties as assigned through identified and established process improvements.
Qualifications, Skills
General education with additional training desired.
Five or more years related experience.
Ability to work well with a diverse group of employees, sales representatives and customers.
Ability to communicate effectively, orally and in writing.
