Job Summary: The Banquet Manager is responsible for supervising the day to day operations of the account to meet the customers' contract expectations; oversees all aspects of special banquets and events including menu planning, staffing, supervising events, and billing; and is responsible for the overall supervision, staffing, and training of the banquet personnel during events.
Job Description:
ESSENTIAL FUNCTIONS
Coordinate all aspects of Banquets Events from time of booking to the actual events. This includes soliciting client business, client menu planning, scheduling events, contract pricing, supervising production, staffing events, ensuring customer service, and billing.
Meet with clients to work out the details of their functions, escorting clients through the venue and highlight features of the facility as well as available services.
Work as a liaison between client and unit management by communicating all needs of the event to each department.
Hire, train, and direct banquet staff and line personnel to ensure friendly and efficient service.
Maintain accurate records for all banquet events.
Maintain positive guest relations at all times, resolving complaints in an efficient and timely manner.
Maintain awareness of safety issues, and report them immediately to your manager.
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
High School Diploma/G.E.D. equivalent required; Associate's degree in business management, event planning or related field preferred.
At least 3-4 years experience in Catering/Banquets and/or Food & Beverage Management.
Strong attention to detail and appealing presentation of all catering event aspects.
Familiarity with sales and marketing tools.
Familiarity with all health and safety regulations.
Strong customer service abilities; actively looks for ways to assist clients and coworkers. Ability to problem solve.
Working knowledge of Microsoft Office and other computer applications related to job.
Excellent organizational skills, able to perform under time constraints and deadlines with attention to detail.
PHYSICAL AND MENTAL REQUIREMENTS
Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
Ability to stand for up the entire work day.
Climbing steps regularly.
Withstanding temperature extremes in indoor and outdoor environments.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Physical presence at the job site is essential to perform job duties.
EQUIPMENT USED
Typical office equipment (computer, fax, scanner, telephone, among others).
Giants Ridge, managed by Guest Services, Inc., is looking for someone with strong leadership, organizational, communication and guest service skills to join our team as our Banquet Manager. This position is responsible for the selling, planning and coordinating of banquet functions that range from business meetings, weddings, concerts and more. This position works with a team to ensure all banquets and events are delivered at the highest standard, on time and within budget.
This is a $50,000 - $55,000 salaried position with commission opportunities.
Our team members enjoy a variety of benefits such as:
Medical, dental, vision, life, AD&D, long-term disability insurance, EAP, HSAs, FSAs and more
401(k) retirement plan with company match
Paid time off to rest, relax and recharge
Paid parental leave of up to 6 weeks for eligible employees
Ski/Mountain Perks - free passes for employees and discounts for family members
Free golf at both of our championship golf courses for employees
Employee discounts on food, apparel and accessories
Employee discounts at recreational and lodging facilities nationwide
And more!
Giants Ridge is the #1-rated family vacation destination in Minnesota. Located just north of Duluth in the heart of Minnesota's Superior National Forest, Giants Ridge is a four-season family-oriented resort offering fun and adventure for every level of outdoor enthusiast. Summer is filled with world-class golf, plus mountain biking, water recreation and more. Winter brings incredible skiing, snowboarding, fat tire biking and endless miles of snowmobile trails to explore, plus dining, shopping and much more. Spring and fall seasons are the perfect transitions to the next season of outdoor adventure.
Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.
Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.
