JOB DESCRIPTION


MUST HAVE SAP & PRIOR B2B CSR EXPERIENCE


After the first 3 months they offer 10 days of paid time off AND pays holiday pay in which the office is close FOR TEMPORARY EMPLOYEES!


RESPONSIBILITIES


* Support customers on order requests made via phone, fax, or email


* Be the main point of contact contact for customers, plants, transportation, credit and marketing team, concerning all orders and shipment issues


* Develop full knowledge of products, inventories, sites specifics, as well as Customer Service and Supply Chain procedures, for sound decision making of every order request


* Ensure proper alignment between all parts involved in the order, to prevent problems resulting in a financial impact or operational errors


* Hold critical judgment of orders, to identify possible shipment delays or improper pricing


* Confirm complete ship-to on orders, ensuring accurate, on-time delivery


* Take over Point Person duties for plants or other duties as assigned by the CS Manager


* Portray a positive image through daily contact with customers and evaluation of customer needs, delivering support in a polite and respectful manner


EDUCATION / EXPERIENCE REQUIREMENTS


* Minimum three years of experience within Customer Service


* Work experience in a global organization or Associate Degree in Business Administration, Supply Chain or related fields


COMPETENCIES


* Strong communication skills and problem solving skills


* Strong multi-tasking and organizational skills


* Strong team & support orientation


* Solid customer service skills


* ERP knowledge, preferably SAP


* Good Microsoft skills, specifically MS Outlook and Excel


ESSENTIAL JOB FUNCTIONS


The position holder needs to be able to:


* Answer phone calls timely


* Read, sort documentation


* Work with computer systems


* Multitask


* Problem solve


* Be attentive to details


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.