3-5 years' experience in ServiceNow administration
Experience with configuration management, user management, access control, security operations and system integrations
Experience with Federal Risk and Authorization Management Program (FedRAMP) requirements and guidelines
Experience working with government contracts, procurement processes, security protocols, and compliance standards specific to government environments
Experience doing updates and releases
Experience reading ServiceNow scripts to help with troubleshooting
Scripting from the client side (not the server side)
ServiceNow Certified System Administrator
Strong communication skills - interacting internally and with clients
Sr. ServiceNow Administrator Responsibilities:
System Configuration and Administration: configuration, customization, and administration of the ServiceNow platform. This involves managing users, groups, roles, permissions, and data.
Application Development and Customization: design, develop, and customize ServiceNow applications, workflows, forms, and reports to automate business processes and enhance productivity
Integration Management: oversee the integration of ServiceNow with other systems and applications, ensuring seamless data flow and interoperability.
Incident and Problem Management: manage incident and problem tickets within the ServiceNow platform, including triaging, tracking, and resolving issues in a timely manner.
Change Management: facilitate change management processes within ServiceNow, including assessing, planning, and implementing changes to configuration items and services.
Service Catalog Management: maintain and enhance the service catalog within ServiceNow, ensuring that services are properly defined, documented, and accessible to users.
User Training and Support: provide training and support to end-users and stakeholders on how to use ServiceNow effectively, including creating documentation and conducting training sessions.
Performance Monitoring and Optimization: monitor the performance of the ServiceNow platform and identify opportunities for optimization and improvement in terms of speed, reliability, and scalability.
Security and Compliance: ensure that ServiceNow configurations and processes comply with security policies, industry regulations, and best practices, and implement measures to protect sensitive data.
Collaboration: collaborate with cross-functional teams, including IT, operations, and business units, to understand requirements, prioritize enhancements, and deliver solutions that align with organizational goals.
Vendor Management: manage relationships with ServiceNow vendors, including contract negotiation, service level agreements, and resolution of technical issues.
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
