Assist providers in completing registration and enrollment requirements for direct deposits.
Client-facing individual support, team environment.
Key Responsibilities:
Verify registration and enrollment requests and forms contain all necessary and appropriate information.
Review daily reports and data entry forms to identify accounts that need maintenance or verification.
Contact clients by phone to collect information needed to verify or update their accounts.
Respond to basic questions, by phone or secure mail messages, about specific Zelis products and services.
Troubleshoot and resolve customer issues in a professional and timely manner.
Adhere to Zelis Payments standards and policies to ensure client privacy.
Qualifications:
Excellent customer service and soft skills.
Strong communication skills, both written and verbal.
Attention to detail and good analytical skills.
Computer proficiency and technical aptitude.
Ability to utilize MS Office Suite products.
Ability to sit for extended periods of time.
A standard business environment with moderate noise levels and minimal distractions.
Ability to lift and move approximately thirty (30) pounds on a non-routine basis.
Associate degree/two years of college, or equivalent work experience, preferred.
Thorough knowledge of company and departmental policies and procedures of Zelis optional.
Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.
Commitment to Diversity, Equity,Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you're contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.
