Location Collegeville, PennsylvaniaUS
Job ID REQ-053785
Key Responsibilities
Customer Support
Ensure adequate planning and coordination of coverage to meet customer needs and achieve established operational metrics
Actively participate in compiling monthly and quarterly reports per the KPI/SLA requirements
Ensure that resources are deployed consistently with defined objectives to meet customer demands
Act as liaison between on-site staff and support to escalate critical issues
Work with on-site and back-office teams to obtain data, integrate, format and present to the customer
Provide support and basic oversight forcustomer sites which may include some regional travel.
Work in collaboration with Customer line safety reps to ensure a high level of safety is maintained in the lab.
Work with Customer and PerkinElmer staff to ensure quality and compliance within the laboratory.
Leadership
Mentor and train staff at client location regarding best-in-class customer support, follow up communication and specific laboratory support skills to drive growth and customer satisfaction
Collaborate to drive talent development, overall business performance, and succession planning
Accountable for all assigned staff administrative duties; including on-boarding, work hour documentation/approval, expense report approval, time-off, etc.
Work with Americas Leaderto ensure on-site team is efficiently deployed and has proper training with cross training opportunities defined
Attend floor/building oversight meetings.
Facilitate weekly team lead meetings, as well as one on ones, performance reviews/evaluations
Address disciplinary and/or performance problems when necessary in accordance with company policy
Facilitate interviews for all new hires and ensure successful onboarding
Ability to travel regionally per business needs
Identify and/or create necessary SOP's, Work Instructions and documentation to ensure you and your team carry out activities in a consistent and reliable manner.
Drive Organizational Growth
Proactively develop technical and soft skills to maintain and enhance PerkinElmer's value proposition to the customer
Enhance PerkinElmer's product quality by proactively reporting improvement opportunities via the quality notification process
Seek higher level certification through participation in company sponsored training & development offerings
Complete all administrative tasks to include but not limited to time reporting, assigned training, etc.
Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time
Critical Skills:
Strong interpersonal skills; strong team player with customer satisfaction focus
Ability to follow written and verbal directions
Ability to read and understand technical bulletins and service manuals
Ability to work under time constraints
Ability to maintain alertness and concentration
Ability to work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
Ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals
Basic Qualifications:
Bachelor's degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, Information Technology or related discipline including military experience. Business or Management Degree also meets criteria.
Minimum of 2 year in a leadership or supervisory role.
Preferred Qualifications:
Experience using Microsoft 365
2+ years of laboratory and/or field service experience
Exposure to analytical equipment, laboratory environment, and/or instrument control software
Vendor issued certification on relevant laboratory equipment
Knowledge of laboratory safety practices as defined by the Company and/or the customer's site safety code
Working Environment:
Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
Job pace may be fast and job completion demands may be high.
Must be able to remain in a stationary position more than 25% of the time
The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.
Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, hazardous chemicals.
May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.
The annualcompensation range for this full-time position is $86,320.00 to $130,000.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.
