Job Description:

Twin City Die Castings seeks a Customer Account Manager to support our plant in Watertown, SD.  This role can be based from our headquarters in Minneapolis, MN.

The primary focus of this position is to serve as the main commercial contact and owner of the client relationship in order to maintain strong, long lasting customer relationships, as well as, maintain a positive image of TCDC to the customer.    This position will manage the entire book of business on assigned accounts including customer satisfaction and acceptable profit margins for TCDC, and serves as the in house expert including overall knowledge of the customer and their business, forecasting, life of current projects, and next generation of products.

Responsibilities

• Build, develop and grow business relationships vital to the success of assigned accounts, and keeps customer informed of the status of all TCDC activities affecting their account.


• Coordinates customer visits, organizes and participates in regular business reviews with customer and TCDC management.


• Identifies and resolves issues and conflicts and communicates account status to Senior Leadership.  Will assist with high severity requests or issues and escalate them as needed or required.


• Quotes new part numbers and leads discussions regarding projects, quotes and pricing.


• Reviews product performance while in production for process improvements, cost reduction and pricing to meet gross margin expectations.


• Responsible for knowing and following all environmental, health and safety rules, policies, and procedures for work area and takes responsibility to assure that personal work activity is conducted in such a way so as to not affect the safety of themselves or others.


• All other duties as assigned.

Education and Experience

Minimum

• BS/BA preferred or equivalent combination of experience and education. 


• 5 years’ experience sales/customer service/project management


• Sales/Account Management experience including development of quotations and proposals desired.

Preferred

• Working experience and knowledge of the APQP process per the TS16949 automotive standard.

Required

• Frequent travel to the customer’s location to maintain a positive relationship.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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