Job Description:

Job Summary

The Customer Service Representative for our Hauppauge, NY facility on our isn’t just a job – it’s a starting point to an awesome career with a great company. We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed. We have an incredible track record of promoting from within to advance our employees’ careers. You can be our next success story!

The Customer Service Rep services customers by communicating product and service information, order and delivery timelines, resolving product and service issues and processing orders. They serve as an ambassador between the customer and the company. Our customer service team is the core that provides excellent service to our long-standing customers. This role is perfect for an individual who approaches their work professionally, can work independently as well as in a team environment and strives for both company and personal success. If that sounds like you, come join this industry leader! Industry specific training will be provided to ensure success in this CSR role.

Job Highlights

• Advancement Opportunities


• Starting at $25/hour


• Paid holidays & Paid time off


• Insurance: medical, vision, and dental


• Health Savings Accounts


• Flex Spending Accounts


• 401k with company match


• 100% Company paid Short-term and Long-term disability plans


• 100% Company paid Basic Life Insurance


• DailyPay Partners (Work Today, Get Paid Tomorrow)


• Employee assistance program


• Tuition Reimbursement

Here’s What You’ll Get To Do

•  Maintain broad knowledge of products and services of the organization 


•  Document customer interactions and transactions 


•  Data entry of faxed, emailed, and phoned in orders for production 


•  Coordinate between sales and production to meet customer expectations


•  Maintain good communication channels with product and support staff 


•  Communicate with customers to determine expected delivery date and time. 


•  Coordinate and resolve product or service problems


•  Participate in educational opportunities internally and externally to enhance knowledge of product and job skills 


•  Regular and predictable attendance, safely performing tasks and adherence to all safety policies and procedures are essential functions of the job.

 

**reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job**

What We’re Looking For

•  A minimum of 1-year previous customer service experience 


•  Strong organizational and listening skills 


•  Ability to work overtime when required


•  Strong attention to detail


•  Great ability to work in a team environment and independently


•  Coordinate and prioritize work with deadlines 


•  Excellent written and verbal communication skills


•  Strong ability to read and communicate requirements in fractions


•  Excellent ability to read, interpret, and understand drawings and specifications 


• Previous customer service experience in glass industry preferredbut not required

 

Work Today, Get Paid Tomorrow!

 

Oldcastle BuildingEnvelope has partnered with DailyPay to offer you the ability to access your earnings before your next paycheck based on current hours worked. Certain terms and conditions apply.   

 

What OBE Offers You

• Competitive pay


• Paid time off


• 10 Holidays (inclusive of 2 floating holidays)


• Market competitive 401(k) match


• Industry-leading medical, dental, and vision benefits


• Short-term and long-term disability coverage


• Life Insurance

About OBE

At OBE, we believe the work of our employees truly matters. From apartments in New York to office buildings in Toronto, stadiums in Dallas, and universities in Atlanta, our teams contribute to the projects that shape the world where we live, work, heal, and play.  

 

OBE delivers products to a broad customer base of architects, glaziers, contractors, and developers serving diversified residential and commercial construction end-markets. With over 6,700 employees, we operate 82 manufacturing and distribution facilities in five countries.

If you want to help us build something great- we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager for consideration. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.

Oldcastle BuildingEnvelope is an E-Verify Employer.

#OBE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Customer Service

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