N.B.: INTERVIEWS BY APPOINTMENT, NO WALK-INS ALLOWED.
Wheelchair Agent Video Link:
https://www.youtube.com/watch?v=lLqldl7T7JA
Essential Functions / Key Responsibilities
Assist passengers with a smile and friendly face through arrival and check-in processes; emphasis with support for passengers with special needs such as passengers needing wheelchair assistance, visually impaired, deaf, and unaccompanied minors
Handle all aspects of wheelchair support by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
Direct passengers through Customs, Immigration, and Quarantine.
Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software.
Oversee all customer services issues related to wheelchair bound customers.
Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
Must be able to work in cramped or high places.
Must be able to carry heavy items up and down jet way stairs.
Basic Qualifications
• One+ year of relevant experience. Prior customer service experience is a plus. Must be open minded and ready to work as part of a detail-oriented team.
Must be a local (in-state) resident.
Successfully pass pre-employment drug screen and background check.
Must be at least 18 years of age.
Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
Must complete ramp and SIDA training to obtain airport authority identification security.
Excellent customer service skills.
Strong work ethic.
Ability to work in a team-oriented environment.
Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.
Able to communicate information and instructions verbally and/or via radio equipment.
Able to communicate effectively in a professional manner.
Able to work quickly and efficiently to meet tight time restrictions.
