The Credit and Collections Specialist is responsible for managing the company's accounts receivable, ensuring timely collections, and assessing credit risks for new and existing customers. This role plays a vital part in maintaining cash flow, minimizing bad debt, and fostering positive relationships with clients. The ideal candidate will have strong communication skills, be detail-oriented, and able to resolve collection issues effectively.
Key Responsibilities:
Evaluate the creditworthiness of new and existing customers by analyzing financial statements, credit reports, and payment histories.
Set and monitor credit limits for customers based on the company's credit policies.
Work with sales and management to make informed credit decisions that balance risk and business growth.
Monitor and manage overdue accounts, making collection calls and sending correspondence to resolve past due invoices.
Negotiate payment plans and settlement agreements with delinquent customers.
Ensure timely follow-up on all overdue accounts and escalate issues as needed.
Record and maintain accurate records of all communications related to collections efforts.
Post payments received and apply them to the correct accounts.
Reconcile customer accounts, investigate discrepancies, and resolve any billing disputes.
Prepare and distribute regular accounts receivable aging reports to management.
Assist in month-end close processes by ensuring AR ledgers are accurate and up to date.
Maintain positive and professional relationships with customers while ensuring timely collections.
Collaborate with sales and customer service teams to resolve customer issues related to billing or credits.
Qualifications:
Bachelor's degree in Accounting, Finance, Business, or related field (preferred but not required).
2-4 years of experience in credit, collections, or accounts receivable.
Knowledge of credit analysis, collection practices, and accounts receivable management.
Proficiency in accounting software (e.g., QuickBooks, SAP, Oracle) and Microsoft Excel.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
