Description




Who We Are



Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.



We Take Care of Our People


Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:

• Medical, Dental and Vision plans that include no-cost and low-cost plan options

• Immediate 401(k) matching and vesting

• Vehicle purchase and lease discounts plus monthly vehicle allowances

• Paid Volunteer Time Off with company donation to a charity of your choice

• Tuition reimbursement



What to Expect



This position will draft comprehensive responses to customer complaints submitted through HCA's regulators in accordance with the applicable statutory timeline.



What You Will Do



1. Respond to regulator complaints accurately, thoroughly and timely. Identify potential regulatory risks while responding to complaints, formulate recommendations and escalate internally, as needed. Function as point of contact for state regulators regarding complaints. Work directly with state regulators to respond to complaints and resolve escalated regulatory complaint issues.

2. Work within the State Examination System complaint portal to obtain and respond to regulator complaints. Monitor complaint inbox for new regulator complaints daily. Monitor all open complaints daily to ensure all complaints are responded to prior to their deadline.

3. Prepare trend and root cause analysis to identify potentially regulatory issues. Prepare reporting related to regulator complaints including monthly, quarterly and ad hoc reporting.

4. Open complaint Service Requests for each new complaint, document the account and include all relevant information and documents.



Qualifications




What You Will Bring



• 3+ years of experience as a Unit Lead or escalation point for customer complaints

• Auto finance industry experience is preferred

• Bachelor's degree required

• Strong problem solving and analytical skills

• Strong attention to detail

• Knowledge of federal regulations pertaining to HCA's business and general compliance concepts Excellent communication skills - written and verbal, with the ability to effectively communicate with all levels of HCA's business and HCA's state regulators

• Substantial familiarity with Microsoft Office (Word, Excel, PowerPoint)

• Knowledge of HCA's systems and processes is preferred



Work Environment



Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.


The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.


California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.