At University Information Technology Services (UITS) we provide the technology, tools, and services you need to succeed. UITS supports IU's vision for excellence in research, teaching, outreach, and lifelong learning. We ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, diversity, and overall employee well-being through programs supported university wide. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.
Job Summary
Advises on team architecture and provides advanced knowledge in the building, configuration, operation, monitoring and maintenance of scripts and code used to administer and automate servers and systems; reviews and creates advanced scripts to manage exchanges between development and operations teams.
Provides escalated problem resolution for university systems as tier III support; writes team documentation of systems architectures, systems practices and processes to satisfy business continuity, security, inventory, and supportability requirements.
Establishes metrics and provides advanced monitoring of servers and systems, using a combination of scripting and system management technologies, including application performance management (APM) and creation of custom monitors to ensure integrity and provide scalability, business continuity, and operational performance; develops new scripts and modifies existing scripts as needed to automate operations team functions and assist with monitoring, patching, etc.
Provides advanced support for internal and external partners in monitoring, configuring, maintaining, and troubleshooting servers and systems; writes the standard practices for the development of complex spreadsheets and diagrams demonstrating dataflow of large scale systems, showing server and system connectivity to internal and external partners; monitors patches and updates for all servers and systems with latest operating system, application, and other security updates.
Makes recommendations for the development and implementation of team's strategic plan for all servers and systems.
Researches and stays up to date on systems administration best practices and automation approaches; may participate in committees and communities of practice to share and improve systems administration practices across the university.
May serve as project leader; often provides guidance to junior peers.
Qualifications
This position is posted at the Advanced Level but may be filled at the Career Level depending on the candidate¿s qualifications. Although they will be similar, the duties and responsibilities may differ if filled at the lower rank. Please see the qualifications for each level listed below
Advanced Level Requirements
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
Bachelor's degree (preferably in computer science or related field)
WORK EXPERIENCE
Required
5 years of experience in network and server administration, scripting, and/or software development
LICENSES AND CERTIFICATES
Preferred
Industry standard certification(s)
SKILLS
Required
Proficient communication skills
Maintains a high degree of professionalism
Demonstrates time management and priority setting skills
Demonstrates a high commitment to quality
Possesses flexibility to work in a fast paced, dynamic environment
Seeks to acquire knowledge in area of specialty
Highly thorough and dependable
Demonstrates a high level of accuracy, even under pressure
Possesses a high degree of initiative
Ability to influence internal and/or external constituents
Ability to quickly troubleshoot complex/advanced problems
Career Level Requirements
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
Bachelor's degree (preferably in computer science or related field)
WORK EXPERIENCE
Required
2 years of experience in network and server administration, scripting, and/or software development
SKILLS
Required
Proficient communication skills
Maintains a high degree of professionalism
Demonstrates time management and priority setting skills
Demonstrates a high commitment to quality
Possesses flexibility to work in a fast paced, dynamic environment
Seeks to acquire knowledge in area of specialty
Highly thorough and dependable
Demonstrates a high level of accuracy, even under pressure
Ability to quickly troubleshoot and resolve moderately complex problems.
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
This position can be based in either Bloomington, Indiana or Indianapolis, Indiana.
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
Multiple plan options for medical insurance
Dental insurance
Health Savings Account with generous IU contribution
Life insurance, LTD, and AD&D options
Base retirement plan contribution from IU, subject to vesting
Additional supplemental retirement plan options
Tuition benefit for IU classes
10 paid holidays per year
Generous Paid Time Off
Paid Parental Leave
Employee Assistance Program (EAP)
Learn more about our benefits by reviewing our online Benefits Brochure.
Job Classification
Career Level: Advanced
FLSA: Exempt
Job Function: Information Technology
Job Family: Sys Admin, Engineer & Program
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Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
