Job Description:

Location: Artesia, NM

Salary: $22.00 USD Hourly - $24.00 USD Hourly

Description: Desktop Support Technician
Artesia, NM 88210


Top skills:


-Provide advanced desktop, application and infrastructure troubleshooting


-Ability to work with others


-Experience with Microsoft 365


-Customer Service skills


ESSENTIAL JOB DUTIES/RESPONSIBILITIES:


• Performing comprehensive troubleshooting and maintenance as prescribed by core processes in relation to laptops, tablets, printers, mobile devices, and other peripherals


• Installing, configuring, and troubleshooting core end user software and non-core software (specialized applications) as needed


• Troubleshooting and installing network and networked peripherals (Wi-Fi, mifi, etc.) issues


• Documenting troubleshooting steps applied in ticketing system and sharing findings with peers. Monitoring ticket closeout in a timely fashion.


• Updating physical assets within asset management tracking system


• Educating customers on better uses of IT while or self-help options while performing troubleshooting of existing or new devices


• Performing customer service representative responsibilities as needed


• Looking for ways to better engage end users, ensuring they walk away more productive and become enthused about IT with each interaction


Experience:


A minimum of six years of job-related experience required


Education:


A minimum of a high school diploma or equivalent is required

Contact: rranjan@judge.com


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