At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!
What Will Your Job Look Like?
The Bilingual Administrative Assistant (Spanish) is an integral part of the functional assessment team by providing administrative office suppo1t and translation services.
Location: 209 W 9th St Austin, TX 78701
What you’ll do:
Provide bilingual (Spanish) translation during recruitment, eligibility interviews, functional assessments and when writing eligibility notifications to applicants
Updates applicant's file in Trapeze/CERT software programs
Compile and maintain all suppo1ting documentation of applicant's application materials, interview, and assessment notes
Develop, interpret, implement, and communicate policies and procedures
Prepare eligibility notification letters in English and/or Spanish to applicant based on determinations made by and between mobility assessment evaluators and the client Capital Metropolitan Transit Authority Metro Access Paratransit Service. Includes all appropriate inserts and flyers
Follow appropriate workflow procedure for handling applicant documents through completion to include scanning functional assessment notes and eligibility letters into Trapeze/CERT software programs, then filing documents according to protocol
Assist with faxing and follow-up phone calls on pending documents
Enters travel training referrals into the referral log
Ensure all staff and visitors are greeted in a pleasant and professional manager
Project a professional image of MTM Transit
Establish and maintain effective working relationships with employees, supervisors, agencies, participants, external partners, general public, etc.
Communicate effectively and professionally with senior leaders internally and externally
Maintain office inventories and order supplies
Prepare needed supplies and order replacement supplies in a timely manner
Prepare outgoing mail
Assist with preparation of assessment materials
Plan meetings, prepare agenda, create memos, transcribe minutes, etc. for assessment team meetings
Design filing systems and ensure they are maintained and up-to-date both electronically and in hard-copy
Work with departmental supervisors to prepare monthly updates of office activities, trainings, accomplishments, etc.
Attend to a variety of administrative details such as keeping informed of department activities
Report promptly any complaints or unusual circumstances to Program Manager
Check fax machine regularly and deliver faxes to the appropriate person/department with special attention to urgent faxes
Adhere to all MTM established protocols and policies
Maintain impeccable attendance as outlined by the MTM attendance policy
Other duties as assigned
What you’ll need:
Experience, Education & Certifications:
High school diploma or G.E.D. equivalent
Excellent bilingual (Spanish) written, and verbal skills
Must possess the ability to assess potential problems and make sound judgments around issues that may have an adverse effect on the business
Skills:
Strong people management skills
Skilled in handling sensitive situations, people and confidential materials
High level of emotional intelligence
Excellent interpersonal skills
Wide understanding of people issues
Ability to work well under pressure
Ability to work independently and also collaboratively with others to achieve defined goals
Outstanding analytical and organizational skills and attention to detail
Ability to maintain high level of confidentiality
Typing speed of 30 wpm or greater
Working knowledge of Microsoft Word, Excel and PowerPoint
Ability to learn and perform data-entry within transit-specific software
Even better if you have...
Bachelor’s degree
Previous administrative assistant experience
What’s in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Salary: $21.62/hr
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.
