Provides general guidance and interpretation to associates and managers on company human resources policies, procedures and practices. Responsible for the direct management and supervision of the Business Office at the Agency. Coordinates and oversees all human resources, scheduling, payroll, billing, and operational processes within the agency. Monitors efficiency levels within the business unit and financial resource utilization.Oversees the day-to-day operations of the business office, including staffing coverage and management.Manages recruitment activities for assigned community(s), including sourcing, interviewing, hiring and orienting new employees.Advises management regarding hiring decisions, equal employment opportunity, employee relations, compensation, benefits, OSHA and health/safety issues.Provides interpretation and guidance to management and associates on HR policies, procedures, practices and related documentation.Maintains employee relations records and prepares statistical reports concerning staffing and employee relations.Serves as primary contact with payroll in investigating and resolving pay issues and in interpreting corporate payroll policies.Organizes office operations and procedures such as typing, flow of correspondence, filing, and other operational duties. Evaluates office production, revises procedures, and devises new forms to improve efficiency of workflow.Processes orders for all necessary equipment and supplies. Orders within budgetary guidelines and maintains inventory control.Promotes personal and professional growth of staff and conducts performance reviews. Places ads, interviews and makes hiring decisions with the Care Coordination Manager regarding open positions. Works with human resources on disciplinary situations and meets with associates to discuss issues and concerns.Reviews weekly payroll reports and addresses associate payroll concerns. Works with Corporate Payroll to resolve issues.Completes or assists with special projects as requested by agency or senior management.Maintains associate personnel files per Brookdale standards and state regulations. Completes staff training and orientation, as needed.Conducts and receives calls from prospective clients and/or their families.Reviews and submits invoices to accounts payable for administration.Monitors billing errors and long-distance coverage problems of telephone systems. Contacts provider to resolve issues.Oversees mailroom activities.Reports all accidents, incidents or complaints to supervisor immediately.Covers cases in the event that care associates cannot be secured to provide service to client(s).This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.Voted by Newsweek in 2024 as one of America's Greatest Workplaces for DiversityMake Lives Better Including Your Own.If you want to work in an environment where you can become your best possible self, join us! Youll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness.Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Additional benefits offered include, but are not limited to:Tuition ReimbursementPet InsuranceAdoption Reimbursement BenefitsVariety of Associate DiscountsVeterans, transitioning active duty military personnel, and military spouses are encouraged to apply.To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.