Third Federal has consistently been named as “One of the Best Companies to Work For" in America by Fortune magazine. We offer a customer service-oriented work environment, competitive salary, comprehensive benefits package, and career growth opportunities. We take a genuine interest in each of our associates – from their professional development to their health and wellness.

At Third Federal, our loan administrators are not on commission, which allows them to focus on what is best for the customer. We are looking for energetic and experienced loan administrators who will work in a call center-based setting, where they will be responsible for originating and/or following loan applications through closing. The candidates will assist customers with questions throughout the loan process via text, email and telephone.

We want candidates who are passionate about helping others and embrace our values of love, trust, respect, commitment to excellence, and fun. We have a comprehensive training program to assist our associates in their career growth.  Applicants must possess excellent communication skills, thrive in a fast-paced environment, and work well in a team-based setting.

Positions are located at our Customer Care Strongsville location, 18094 Royalton Road, Strongsville, Ohio 44136 or Corporate Campus location, 7007 Broadway Avenue, Cleveland, OH  44105. Hybrid work options may be available.

Requirements:

• Minimum of one year recent experience taking financial loan applications


• Ability to understand and explain financial information via telephone, email and chat


• Outstanding customer service skills


• Excellent verbal and written communication skills, including professional grammar


• Strong ability to understand the customer’s needs


• Positive, proactive, and friendly demeanor


• Ability to learn new programs quickly - Mortgage Software experience preferred


• High School diploma or equivalent


• Experience following loan applications from origination through closing is a plus


• Call Center experience a plus 


• Bilingual language skills are a plus

Third Federal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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