Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?
Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.
Benefits include:
Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
Tuition Reimbursement
Employee Assistance Program (EAP)
CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
The Field Service Technician Dispatcher is responsible for job control, changes, and scheduling for field-related repairs as required by customers and providing daily direction to technicians in determining, assigning and coordinating their work in a manner that reflects the company’s vision of working as “One Professional Team.”
Pay Rate: $64,641.37 - $88,884.66 Annually Pay is dependent on education and experience.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Maintains written record of communication to insure the customers are aware of scope of work to be performed
Preorders parts and tooling as necessary
Reviews problem work orders
Invoicing & Closing work orders
Initiates work order opening and assigns estimates value
Updates work orders as the scope of the job changes
Follows up with technicians on status of the assigned work order
Provides communication to customer on schedules, warranty, etc.
Provides communication to other cost centers for the purpose of scheduling component repairs and machine scheduling
Communicates the new estimate to the customer via fax or e mail when the scope of work changes
Prior to rework being completed, communicates with service manager the nature of the rework required
Handles all incoming customer calls and inquiries pertaining to field service work
Provides input to the Field Service Manager for truck and tool purchases
Assists in identification and development of new market opportunities as they relate to Wagner Equipment Co.
Serves as secondary contact for resident field servicemen
Serves as initial contact for customers requiring field service repairs
Adds segments to jobs as scope of job changes and changes job estimates at that time
Establishes internal priority system for field manager to pick up workflow
Communicates to the service clerk, information on problem jobs for resolution prior to invoicing (via the computer system or phone mail as a flagging system)
Other duties as assigned by manager
Required Education and Experience:
High School Diploma or GED
3-5 years in a position requiring strong communication skills
3-5 years administrative/clerical experience
3-5 years customer service experience
Some industry knowledge preferred
Supervisory Responsibilities:
Assigns work orders to technicians as appropriate
Provides input to the field service manager on employee performance and provides recommendations on employee appraisal and training needs
Reports to the field manager any rework or non-productive activity on the part of technicians that occurs in the field operation
Physical Demands & Competencies:
Standing, walking, talking, sitting, use of hands & hearing
Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
Safety & Product Knowledge
Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
Basic knowledge of Microsoft Word, Excel, and Outlook
Intermediate knowledge of DBS
Work Environment:
Noise: Quiet
Ability to work in a fast-paced environment
Indoors
Other Duties:
Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
