At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

The Product Manager will be instrumental in establishing the vision, strategy, and product roadmap for NICE ContactEngine solution. Reporting to the Director of Product, R&D and DevOps, and working alongside the Product (delivery) Owner, the Product Manager will support the ContactEngine business unit across the Americas, EMEA and APAC.

You'll be developingthe market product positioning and product requirements for NICE ContactEngine, based upon client, competitive, technical,and market information. You'll also be championing the product within NICE and to our clients To achieve this, you'll need lots of energy, excel at working with cross-functional teams in a technical space and be comfortable leading a team effort, as well as influencing others to achieve your objectives. As a creative product expert, you will look for and identify opportunities for ContactEngine within emerging technologies like generative AI, as well as internally looking for integration / collaboration opportunities within the wider NICE organisation.

How will you make an impact?

• Work with partners, clients, and NICE sales to understand business needsregardinginteractionanalytics with the contactcenter.
• Manage relationships across functional groups and influence cross-functional groups without direct hierarchical ownership of teams orproducts beyond ContactEngine.
• Facilitate collaborative meetings to research and document product development ideas and concepts across multiple departments.
• Plan, document, and communicate new product developments and improvements with accompanying revenue opportunity documents, use cases, features and requirements, interaction design stories, and launch plans.
• Perform analyses to aide in decision making regarding feature improvements and new feature developments.
• Perform competitive analysis and become the reference point for knowledge of the competition'srelevantproduct(s).
• Participate in client-facing sales meetings, events, and user conferences as a productexpert.
• Communicate the value of the ContactEngine solutions to a wide range of audiences, including internal employees (primarily sales,services,and support), clients, prospects, and partners.
• Assist with the development of the functional/technical design for the features and functions called for by the productrequirements.
• Design/ Storyboardand develop product demonstrationscenarios within theapplication.

Have you got what it takes?

• 8+ years' experience with software product management,professional services, or in another relevantrole.
• Excellent written and oral communicationskills.
• Excellent cross-functional team leadership
• Excellent project managementskills.
• Demonstrated experience as a persuasive and persistent advocate for clientneeds, with great negotiation skills.
• Demonstrated ability to take the initiative and work in a self-directedmanner.
• Ability to thrive in a changingenvironment.
• Ability to communicate comfortably across all levels of corporatestructure.
• Ability to work with sales executives and assist with opportunities as subject matter expert, especially when offerings are new tomarket.
• Form and explain complex issues in a simple way.
• Able to understand and combine different perspectives.
• Able to incorporate immediate issues into a long-term strategic view.
• An evidence-based / data-driven approach.
• Communications industry experiencepreferred.

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week.

About NICE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.