The Security Supervisor works in conjunction with the Director of Security & Engineering to ensure the continuity of operation of the department and works in the development and training of all security personnel. The Security Supervisor is responsible for performing hotel security functions, to include but not limited to: fire prevention, safety, investigation and resolution of guest and employee complaints regarding safety and security matters and is directly responsible for operation, performance and evaluation of other officers assigned to his/her shift.
Job Description
Regular and punctual attendance.
Ability to adhere to Royal Sonesta Hotel grooming standards.
Ability to understand and execute all safety and emergency procedures, (for example: fire, crowd control, inclement weather, and bomb threats.)
Ability to understand and operate emergency equipment, (for example: respirators, wheelchairs, and fire extinguishers.)
Always maintain a high standard of integrity and ethics. Maintain a conduct of confidentiality in all security issues and investigations and follow Sonesta's "See Something, Say Something" directive.
Ability to sustain direct contact with the public; must establish high degree of customer service (smile, eye contact, positive personal presentation, etc.), and high-volume interaction with guests and staff.
Ability to interview, train, direct, supervise, evaluate, and motivate security officers and personnel assigned to the department.
Be involved in recruiting, communicating, and evaluating performance of third-party security when needed.
Conduct monthly Employee Safety Meetings and follow through with action items
Maintain and update Security Monthly Activity & Statistical Report.
Assist with the maintenance and revision of Training Manuals and programs and conduct staff trainings as needed.
Assist with the maintenance of The Royal Sonesta Hotel Security Manual.
Assist with Security weekly schedules, check and monitor time and attendance daily of security personnel.
Complete, file and maintain all Security Incident and Supplemental Reports.
Complete, file and maintain all security workers Compensation Reports.
Maintain, revise, and keep current all security forms and documents.
Maintain and order security supplies and uniforms as needed.
Maintain and manage the hotel's Lost & Found operation and maintain and update Lost and Found logbooks.
Monitor mailing and distribution of all items in storage.
Report and copy all guest & visitor claim reports to the hotel's Claim Adjusters.
Patrol property, including public areas, guest floors, employee areas.
Monitor surveillance cameras.
Challenge suspicious people.
Dispatch security assignments.
Prepare, maintain, and distribute all hard and soft master keys.
Maintain and distribute employee payroll checks.
Maintain lost and found for guests and employees.
Maintain sign-in log of all vendors, visitors, and temporary employees.
Check for fire prevention situations, inspect fire equipment, and fire emergency exits.
Respond to various security assignments.
Respond to emergency medical situations.
Assist outside agencies when necessary.
Provide security escorts.
Provide key assistance into secured areas after hours.
Respond to security alarms.
Re-que Safe-lock (electronic) guest locks as needed.
Inspect guest rooms to determine reason(s) for unanswered guest wake-up calls.
Inspect all items leaving the property.
Collect and inspect all passes permitting personnel to return to property.
WHO WE ARE
We are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality .
We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
