Job Description:

Technical Team Lead

In the role of Technical Team Lead, you will be a part of driving the Digital Technology agenda by enabling Products and Services based on business needs within client's systems. Lead, coach and develop a team within an area to deliver maximum value to the consumers with measurable impact while building trust across the organization.

Responsibilities
• Responsible for the roadmap and delivery of one or multiple Products or Services in an area, based on consumer feedback, changing needs and new technologies, to secure fulfilment of business needs
• Responsible for the operational activities and daily running of the assigned Product(s)/Service(s), ensuring they meet the defined agreements, KPIs and OKRs, as well as ensuring compliance towards legislations, policies and other requirements
• Manage stakeholders and work closely with the assigned Product Owners or Engineering Managers and all groups within the Group Digital organization in order to deliver digital Products and Services
• Drive the transformation of the assigned Product(s)/Service(s), in alignment with the overarching strategy and roadmap for the Technology Service Area, to ensure it adheres to modern principles and frameworks
• Proactively enable the transformation of the Product(s)/Service(s) and build a delivery based on a high degree of automation and self-service, to serve consumer based on requirements
• Contribute with coaching and insights to activities initiated within the Technology Service Area aiming to create a modern digital foundation in order to support speed, growth and flexibility
• Lead and manage the team focusing on building industry leading capabilities and a service offering that stays relevant to consumer needs
• Support in building a digital mindset and an engineering culture that is accountability and results orientated to make the team work independently
• Responsible for recruitment, performance, competence and career development of individuals in the team to achieve the service delivery
• Review risks and compliance as well as take needed actions concerning adherence to legislation, policies and other requirements in order to stay compliant
• Manage the financials, i.e. budget, allocation and forecasts, follow up cost development and proactively drive improvements in cost efficiency of the delivery

Qualifications
Basic

• High School Diploma or foreign equivalent required from an accredited institution


• At least 4 years of relevant experience in Technology Service Delivery or equivalent

Preferred
• Formal qualifications in Information Technology, Computer Science or any engineering equivalent
• Minimum 3 years of experience in leadership within Technology Service Delivery or equivalent
• Good documented leadership skills with experience of leading others, preferably in a team of similar size and impact
• Proven knowledge and ability to transform and optimize processes and behaviors
• Preferred: Experience of working in an Agile and DevOps working set-up

About US
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering , automation , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 45 delivery centers in 16 countries spread across 5 continents, with 57,694 employees from 111 nationalities, as of March, 2024.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.
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