*Must pass a drug test and background check once offered position*
The position will specifically be focused on:
Zscaler Implementation - Internet Access, VPN Remote Access, Zero Trust
Equinix Implementation - SDWAN
Provide technical guidance and mentorship to junior IT engineers and support staff.
Ensure compliance with security standards, policies, and best practices for IT systems and data protection.
Collaborate with other IT teams, business stakeholders, and external vendors to deliver high-quality technical support.
Interface with Zscaler Technical Support in the creation and resolution of issues created with the vendor.
Requirements:
Engineering Skills:
Zscaler Platform Knowledge: (required)
Deep understanding of Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA), and Zscaler Client Connector.
Familiarity with Zscaler's cloud architecture and security services.
Networking:
Strong knowledge of networking protocols (TCP/IP, HTTP/HTTPS, DNS, etc.).
Experience with VPNs, MPLS, SD-WAN, and other network technologies.
Understanding of network architecture and design principles.
Security:
Knowledge of cybersecurity principles and best practices.
Experience with firewall, IDS/IPS, DLP, and other security technologies.
Cloud Computing:
Familiarity with cloud service providers (AWS, Azure, Google Cloud).
Understanding of cloud security concepts and services.
Operating Systems:
Proficiency in managing and troubleshooting Windows, Linux, and macOS systems.
Scripting and Automation:
Skills in scripting languages (Python, PowerShell, Bash) for automation and integration tasks.
Identity and Access Management:
Experience with identity providers (IDPs) and single sign-on (SSO) technologies.
Knowledge of authentication protocols (SAML, etc).
Web Technologies:
Understanding of web traffic inspection and filtering.
Knowledge of SSL/TLS encryption and decryption.
Endpoint Security:
Experience with endpoint protection platforms (EPP) and endpoint detection and response (EDR) solutions.
Logging and Monitoring:
Familiarity with logging tools and SIEM solutions (Google Chronicle).
Understanding of log analysis and monitoring practices.
API Integration:
Skills in working with RESTful APIs for integration with third-party systems.
Understanding of API security and management.
Troubleshooting and Support.
Strong problem-solving and analytical skills.
Experience in technical support and troubleshooting complex issues.
Certifications: (preferred)
Relevant certifications (e.g., Zscaler Certified Cloud Professional, Zscaler Internet Access Administrator, CISSP, CCNA, etc.) are a plus.
Other Skills: (preferred)
Agile experience
Experience with Azure DevOps, i.e. Kanban boards and/or Sprint.
Experience working within a hospital setting that has 24x7 patient care.
Experience communicating status updates with exec leadership and project teams
Experience with working with users on reported issues.
Strong Customer Service Skills and ability communicate professionally.
Troubleshoot and resolve issues and incidents in a timely and professional manner.
Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $46 - $52 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.
