Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care.
Connected Care Privacy & Security Specialist
Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care.
Accepting Applications until October 14, 2024
About the role
Cochlear is helping people hear, and be heard, all over the world. Come be a part of our amazing mission! This is a fantastic opportunity to join the global leader in implantable hearing devices! In this role, you will be based in our Americas head office in Lone Tree, CO. This role is hybrid, requiring you to be in the office 2 days per week minimum, with 3 days per week working from home.
The Connected Care, Privacy & Security Specialist will partner with and report to the regional Customer Success Manager - Privacy & Security, Connected Care (CSM for DP/IS) to ensure the seamless rollout of Cochlear's Connected Care suite of products and services.
Connected Care, which encompasses a suite of software applications, mobile apps and cloud infrastructure, is a strategic priority for Cochlear that will help increase access to care, optimize outcomes, and transform the care delivery model for Cochlear's recipient and professional customers. This role will be an integral part of the regional Connected Care team that will help more customers obtain access to the innovative Connected Care technology.
Based out of our Denver headquarters, this role will interface frequently with enterprise customers (e.g. hospital systems, clinics, etc.) as part of the pre-sales process to ensure an excellent customer and business partner experience. It is critical to have an in depth understanding of information technology systems and/or hospital IT infrastructure. This engagement will include phone calls and in-person meetings with hospital/clinic IT stakeholders, completion of data privacy and information security questionnaires, and support of security related administration for internal Connected Care operational processes. To be successful in this role, it is important to develop an in depth understanding of current Connected Care Portfolio offerings, configuration, and design along with an enterprise mindset in general organizational data privacy and information security practices.
While this role will be localized to the U.S. and Canadian markets, they will often partner with our Connected Care Onboarding, Implementation, and Customer Facing IT support teams to ensure Privacy and Security customer stakeholders are successful at every step of their journey in supporting clinical partners to help more patients hear and be heard.
Key Responsibilities
Ability to explain data privacy and information security controls confidently and easily to key customer executive stakeholders.
Ability to convey complex data privacy and information security details in a customer-friendly manner to help overcome adoption blockers.
Form strategic relationships with key customer stakeholders to help them understand how Cochlear's Connected Care products align with data privacy regulations and industry standards on information security.
Ensure timely resolution of data privacy and information security enquires from customers.
Maintain a sense of urgency with key customers to quickly resolve any outstanding data privacy and/or information security concerns.
Maintain current knowledge of product and market specific data privacy and information security details.
Maintain a proficient level of regulatory, industry, and market-specific knowledge of new developments in the data privacy and information security space.
Have a working knowledge of risk, controls, remediation, and compliance.
Provide feedback to the regional Customer Success Manager regarding potential opportunities to improve the organizational infrastructure and processes used handle data privacy and information security enquiries.
Support both internal and external partners with issue resolution as it relates to privacy and security configuration challenges
Other duties as required that are integral to the Recipient Service's team mission.
Key Requirements
To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:
Required Skills
Bachelor's Degree or Equivalent Work Experience with 3+ Years of Experience in a customer-facing role (Sales, Customer Service, Customer Success) OR High School Diploma/GED or Equivalent Work Experience with 6 Years of Experience
Experiences operationalizing and or implementing software solutions with customers
Ability to work cross functionally and complete tasks that involve external customers
Security+, CIPP/US, and/or CIPP/C certifications are a plus
Total Rewards
In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.
Pay Range in the United States: $94,000 - $102,000 based upon experience, as well as an annual bonus opportunity of 7.5% of base salary. Exact compensation may vary based on skills, experience, and location.
Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.
Who are we?
Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind - thinking about their needs.
For this reason, our products, services and support will continue to evolve and improve. We are by our customers' side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives and working in an organization where they can be part of bringing the mission to life each day.
Physical & Mental Demands
The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external). Influence, organization/classification of information and planning are also required.
The work environment is a hybrid home and office environment. This is representative of the environment an individual may encounter while performing the essential functions of this job.
Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at www.cochlear.us/careers to learn more.
Cochlear Americas is an Equal Opportunity, Affirmative Action Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cochlear will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.
