Job Description:

Who We Are

Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. To learn more about who we are at Point32Health, click here.

Job Summary

The Broker Relations Representative supports our broker partners and assists with the initiation and maintenance of credentialing and acts as the primary point of contact for any questions or concerns.

Key Responsibilities/Duties - what you will be doing

• Credentials new/ participating brokers by researching and processing applications, tax forms, licenses and related documents. Explains eligibility criteria to new/participating brokers. Provides customer service via phone/e-mail/correspondence to prospective or existing Brokers and related internal personnel regarding qualification for participation, answering questions, problem solving or researching a variety of financial situations.


• Responsible for maintaining the Broker Relations Oracle compensation database including credentialing brokers, adding new accounts and broker links, organizing monthly commission payments to Brokers, running associated reports, interacting with Accounts Payable to ensure appropriate payment, receiving payment-related, email correspondences/calls from Brokers. Processes monthly non-standard commission calculations and reports.


• Supports Brokers and Sales staff by providing information related to year-end bonus projections.


• Responsible for creating and maintaining broker data in Oracle CRM systems, to assure Broker access (as appropriate) to online tools such as HPOQ, HPOR, HPHConnect, Online Commission Statements and Harvard Pilgrim Online Reporting. Trouble-shoots online system issues with Brokers, and serves as liaison between Brokers and IT.


• Works with the IT department to create database improvements, including testing and reporting results.


• Collaborates with Marketing to provide assistance with external Broker related events.


• Perform out-of-the-box thinking, collaborate with others, and make a difference every day!


• Other duties and projects as assigned.

Qualifications - what you need to perform the job

• HS Diploma, Bachelors preferred.


• Experience in Broker/Consultant community preferred and 2 yrs administrative support or similar customer service role as well as experience with MS Office (Excel).


• Highly organized, works independently, handles multiple tasks simultaneously, maintains confidentiality, excellent written, oral and telephone skills.

Compensation & Total Rewards Overview

As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company's sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

• Medical, dental and vision coverage




• Retirement plans




• Paid time off




• Employer-paid life and disability insurance with additional buy-up coverage options




• Tuition program




• Well-being benefits




• Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/

Commitment to Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity

Point32Health is committed to making diversity, equity, inclusion, accessibility and health equity part of everything we do-from product design to the workforce driving that innovation. Our Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity team's strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_operations@point32health.org

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