Our HVAC Service Manager provides planning and management in the safe and efficient servicing of HVAC equipment, components and systems in commercial and/or residential settings. Utilizes human resources effectively to manage workload, achieve production and margin objectives and provide HVAC services to customers and contractors.
Responsibilities
(NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job title. The list is descriptive only and should be used for no other purpose. Management retains the right to add or to change the duties of a position at any time. Incumbents are frequently cross-trained and may perform any combination of the following duties/responsibilities. These duties are not to be construed as exclusive or all-inclusive.)
Manages and develops the service staff, which includes hiring, terminating, and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance and directing work assignments to ensure effective production.
Evaluates workload and schedules service work in a way that best utilizes manpower and maximizes profits, which includes managing labor expenses to stay within budget guidelines.
Resolves customer issues and complaints to ensure customer satisfaction.
Achieves monthly budgeted revenue.
Ensures that materials and equipment are ordered and dispensed for scheduled jobs. Schedules repairs for parts to ensure minimal down-time in job completion. Manages material expense to stay within budget.
Conducts research and participates in the marketing process of the department.
Generates reports and measures of departmental operations as well as records on all inventory, tools, and vehicles. Reviews reports with management.
Instructs crews on proper use of materials and quality workmanship.
Reviews payroll records to ensure that technicians are paid properly and that record keeping is in compliance.
May conduct job site inspections.
Ensures that employees have proper tools for the job and that they are properly maintained.
Assists the dispatching operation to ensure appropriate technician selection for type of service.
Monitors preventive maintenance of vehicles to ensure proper operation.
Evaluates staff to determine training requirements. Provides on-the-job training and support to employees.
Oversees facility and equipment maintenance, ensuring that assets are protected and controlled.
Observes all safety and Company rules and regulations in the performance of duties.
Follow the guidelines for the Senior Care, Ethics, and Quality Assurance Process.
Oversees the Tech Turnover Process. Achieving the budgeted/managed KPI's by call type.
Conduct weekly meetings with Technicians.
Other duties as assigned
Qualifications
A High School diploma or general education degree (GED) is required with 6-8 years of experience in HVAC service.
Related experience and/or advanced training or any equivalent combination of education and experience may be substituted.
A working knowledge of gas piping, electricity, plumbing and air flow are required.
An unrestricted Journeyman license and knowledge of local and national HVAC code is preferred but not required.
A valid driver's license is required.
Must possess a working knowledge of local codes and general industry standards.
Strong supervisory, communications, computer and mathematical skills are required.
