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SUMMARY



The Mail Clerk/Courier position provides services related to mail administration and operations for the Program Support Center (PSC) and component agencies within the Department of Health and Human Services (DHHS) as well as to the broader Federal Government. This position performs sorting of outgoing and/or incoming mail using an appropriate sorting program or manual distribution. On a rotation basis, performs all of the following duties, loads mail onto automated equipment, culling out items not able to be processed; enters sort plan and starts equipment; monitors flow of mail to ensure continuous feed; sweeps separated mail from bins stackers; and stops equipment when distribution run or operation is completed. Runs machine reports, clears jams, and contacts maintenance for assistance when required. Provides support with incoming and outgoing mail distribution, internal distribution, special mailings, shipping and receiving as well as oversight of vendors and ensuring service agreements are met.



ESSENTIAL DUTIES AND RESPONSIBILITIES



Essential duties and responsibilities include the following. Other duties may be assigned.


Supports daily mailroom operations for all incoming, outgoing, and interoffice mail from receipt in central mailroom to distribution throughout the campus meeting preset delivery schedules for all locations.


Unloads and prepares incoming mail and parcels for delivery to destination offices. Sorts mail into tubs by buildings, floors, and individual mail stop points.


Reads and routes mail that is incomplete mail and/or incorrectly addressed.


Delivers mail to destination mail points and picks up outgoing mail.


Receives, records, distributes, and dispatches certified, registered, insured, special delivery, Express mail, and courier shipments in accordance with USPS regulations and contract courier instructions.


Prepares outgoing packages for mailing in accordance with USPS regulations and contract instruction.


Maintains mail records as required for accurate postage payment to USPS.


Researches and delivers all incoming USPS mail (all classes) that are improperly addressed to the destination office no more than eight (8) work hours after receipt on Mondays, or days following National Holidays, and in no more than six (6) hours on all other days.


Attends Annual Postal Inspector training regarding the proper way to handle suspicious mail and follows procedures as necessary.


Monitors meter funds. Notifies Mail Operations supervisor when additional funds are needed. Adds funds to meter after approval.


Ensures that all necessary routine maintenance is performed on all mail handling equipment, i.e., metered mail equipment, typing machines, tape dispensers and any other assigned equipment. The Contractor shall forward any maintenance requests to the supervisor.


Performs all of the above duties on a non-interference basis with the regular delivery schedule.


Prepares work area, ensuring all necessary support equipment and materials, including labels, trays and other containers are in place.


Removes sorted mail from bins or separations and places into appropriate trays or containers for further processing or dispatch, based on knowledge of operating plans, protocols/procedures, and dispatch schedules.


Provides information and solutions in response to inquiries pertaining to services and customer inquiries.


Accesses databases to retrieve and/or record information such as customer locations, relocating of deliveries and product shipments.


Processes customer shipments and records customer account information accurately.


Responds to routine informational inquiries and service requests through the use of various communication technologies including, but not limited to, telephone calls and emails.


Follows established safe work methods, procedures and safety precautions while performing all duties.


Receives, sorts, and distributes incoming mail/packages. Meters outgoing mail and parcels.


Cross trains for all mail routes and inside deliveries.


Maintains vehicle log and provides reports to supervisor weekly.


Performs other duties as assigned.



EDUCATION / EXPERIENCE



High School Diploma or General Education Degree (GED) and three (3) years of related experience and or training, or equivalent combination of education and experience. Experience with Post Office, FedEx and UPS charges, regulations and delivery services preferred.



CERTIFICATES, LICENSES, REGISTRATION



Driver's License



JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES



Ability to present self in a highly professional manner to others and understands that honesty and ethics are essential.


Ability to maintain a positive attitude.


Ability to maintain a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.


Ability to provide clear directions and respond accordingly to employees.


Ability to use all relevant electronic and communication devices.


Ability to understand and operate a computer/laptop.



PHYSICAL DEMANDS



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office/warehouse setting. Regularly required to use hands to finger, handle, or feel. Regularly required to reach with hands and arms, occasionally above head. Regularly required to twist at the waist, climb and descend stairs while carrying objects. Ability to speak and hear. Frequently required to stand, walk, stoop, kneel, crouch or crawl. Occasionally required to sit and climb or balance. Regularly lifts and/or moves up to twenty-five pounds, and occasionally lifts and/or moves up to fifty pounds. Works near moving mechanical parts. Regularly exposed to general office and general office machinery noise. May be exposed to warehouse, truck, or forklift noise.



EOE including Disability/Vet



If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!