The Asahi Kasei Group operates with a commitment of creating for tomorrow. Our business sectors, Material, Homes, and Health Care, contribute to the development of society by anticipating the changing needs of those around the world. We look for candidates that offer a fresh perspective and a variety of skills to help us achieve our commitment.
We are currently seeking applications to fill the following job opening:
Company:
Asahi Kasei America, Inc.
Job Description:
We are seeking an IT Support Analyst to manage the installation, modification, and repair of hardware and software systems. This role also involves providing technical assistance and training to ensure efficient computer operation, enabling end users to perform their business tasks effectively. This position covers Level 1 and Level 2 support and requires strong customer service skills as you will interact with users at all levels of the organization. You will be responsible for receiving, prioritizing, documenting, and actively resolving incidents and requests reported by users, internal IT colleagues, or system alerts, in addition to local project work.
Our International IT team, part of Asahi Kasei America, supports over 100 companies owned by Asahi Kasei. If you enjoy face-to-face interaction with internal users and thrive in an environment dedicated to providing global IT solutions, we encourage you to apply!
Additional Locations: You may also support other locations with a small number of users without dedicated IT support. Details will be discussed with your manager, and assignments may vary based on business needs.
Work Schedule: Hybrid work is available after 3 months of on-site training, with a requirement to be on-site at least 2 days per week. You may be required to visit additional days based on the needs of the business.
Benefits
Competitive compensation with bonuses
Great health benefits
Paid time off
Paid company holidays
Strong company match to 401(k) contributions
Tuition reimbursement program
Paid parental leave
Responsibilities
ServiceDesk
Prioritize and manage incoming incidents, requests, problems, and tasks, providing realistic timelines to requestors
Analyze, monitor, and resolve incidents, requests, problems, and tasks
Escalate issues to appropriate global groups or external vendors/customers as needed
Document all steps and resolutions in the ServiceNow ticketing system
Follow up with requestors to confirm resolution
Adhere to all standard operating procedures and policies
Create and update documentation for IT procedures, incidents, and requests
Maintain ongoing communication and follow-up with end users and IT team members on managed tickets
Perform root cause analysis to prevent future issues
Install system images on laptops and desktops
Ensure thorough documentation of assets and tickets
Coordinate and manage IT projects as assigned by your manager
Global work
Collaborate globally to establish standards and complete projects
Business liaison
Identify and implement improvements in IT-related areas to enhance business efficiency
Prepare site notices, user guides, and training materials following communication standards
Budget
Work with IT and company finance to maintain budgets and purchasing processes
Remote site support
Provide support to remote locations as assigned
Travel
Occasional overnight travel up to 5-10%
Travel for project work on a volunteer basis
Participate in in-person IT support meetings with the North American team (up to 2 times per year for 2-4 days)
Qualifications
Associate's degree or 2+ years of relevant work experience, or an equivalent combination of education and experience
Experience with ServiceNow or other ticketing systems is a plus
Active Directory experience is a plus
Office 365 administration experience is required
PC imaging experience is a plus
Experience with Intune or mobile device management is a plus
Experience supporting users remotely with mobile devices, PCs, and printers is a plus
Location Information:
You will primarily support your main location (80%+ of the time) and occasionally visit other companies in the Phoenix area that may lack dedicated IT support. You will also cover additional locations during the IT support person's PTO. Flexibility to assist where needed as part of a global IT team is essential.
Here are the local companies you will likely visit on an as-needed basis:
Austin Companies
Brewer Companies - Primary location, Phoenix, AZ
DSI
Erickson Companies
Focus Companies
#LI-MG1
#Hybrid
As an equal opportunity employer, Asahi Kasei believes a diverse workforce will provide us with the ability to continuously support the changes in the economy, society, and environment.
