The primary purpose of this position is to provide administrative, phone, and customer service support to the Housing & Residence Life Office. The Administrative Assistant will greet visitors, respond to emails, answer phones, and serve as a resource to answer general questions regarding the processes of the Housing & Residence Life department.
Duties & Responsibilities
Customer Service
Greet visitors, answer phone and route to appropriate staff
Maintain general email inbox and mail
Provide information to callers regarding Housing & Residence Life, campus resources, locations, and contacts
Perform routine office functions related to the effective delivery of services
Administrative
Prepare meeting minutes, agendas, general correspondence, and routine reports
Assist with document imaging and records management
Utilize office software, ex. The Housing Director (THD), Roompact, and Notifii
Maintain operational information and resources to ensure accuracy
Maintain compliance with procedures related to handling and processing sensitive or confidential records and information in keeping with applicable laws, statutes, University, and departmental policy i.e. FERPA, Clery Act, Title IX
Financial
Maintain accurate accounts preparation and auditing
Assist with deposits
Work cooperatively with other departments to maintain accounts
Assist in the preparation of student accounts adjustments. This may include:
Billing - credits or miscellaneous charges
Follow-up correspondence
Audit of accounts
Responding to student and parent inquiries
Required Competencies
Proficiency in Microsoft Office and general office software
Strong customer service skills and positive attitude
Excellent interpersonal communication skills
Highly organized, self-directed, and motivated
Ability to prepare and manage professional level correspondence
Perform detailed work with a high degree of accuracy within scheduled deadlines
Effective communication with diverse groups of people
Minimum Requirements
High School Diploma or GED
1-year related experience in customer service and administrative support
Valid driver's license
Successful completion of a Criminal History Background Check
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.
Preferred Qualifications
Associate degree or certification related to office administration or related field
