Job Description:

We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps.
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Department: General Studies

Reports To: Supervisor, Adult Basic Education & College 101

FLSA Status: Non-Exempt

Amount of Travel Required: 1-2 times per month

Salary Grade: B

Positions Supervised: None

LOCATION: Green Bay

STANDARD HOURS: 37.5 Hours per week; 2 days 8:00 - 4:00, 2 days 10:00 - 6:00, Friday 8:00 - 4:00

PAY RANGE: $18.98 - $20.46 per hour

*Salaries/Wages for all finalists (internal and external) will be placed

within the range
based upon education, experiences, current wages, and internal equity.

POSITION SUMMARY

Provide high-level customer service to prospective students, staff, faculty and the general public about the English Language Acquisition (ELA)/High School Equivalency (HSE)/Career Pathways Bridge (CPB) programs. Assist students in completing paperwork for entry into the ELA/HSE/CPB programs. Enroll students into their prospective courses. Administer tests when necessary. Generate, review, and analyze data to prepare for college, state and federal reporting purposes regarding student goal attainment and student enrollment for FTE's.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description.

Essential Functions Statement(s)

• Greet internal and external customers, in person or via phone and email, and serve as the liaison between the customer and the appropriate services.


• Respond to students' personal and academic challenges by connecting them to internal and community resources.


• Serve as the primary resource and first contact for ELA/HSE/CPB processes. Collaborate, coordinate, and communicate with other departments to ensure constant sharing of information and quality of service for our students and customers.


• Notify departments, instructors and students of class schedules, schedule changes, class cancellations, instructor absences and classroom changes.


• Guide students through the registration process and course enrollment. Explain admission requirements and timelines.


• Review and update student data to ensure accurate information and successful completion of the registration and enrollments.

• Create student accounts, process student enrollments, and enter student attendance in the Client reporting system.

• Collect, analyze and optimize ELA/HSE/CPB attendance data.


• Create, maintain and report on student goal attainments, team action plan items (FORCE), Client reporting and student persistence and completion data.

• Generate provide data statistics on student success for state and federal reporting requirements.


• Prepare and submit quarterly and tri-annual reports for evaluation of program performance measurements based on student outcomes. Maintain open communication with grant administrators about student progress and grant outcomes.


• Update and maintain database systems with client, student and testing data.


• Train faculty and staff in methods and procedures relating to ELA/HSE/CPB reporting requirements.


• Assist instructors and students with technology issues and questions (i.e.; log in information, navigation)


• Develop and maintain documentation to support ELA/HSE/CPB processes and training procedures.


• Review, evaluate and update ELA/HSE/CPB processes and policies for efficiency and continuous improvement.


• Assist in the design, development, and implementation of ELA/HSE/CPB policies and procedures; participate on project teams as needed.


• Administer, grade and interpret results of TABE and TABE CLAS-E tests to advise and assist students with appropriate course placement.


• Work collaboratively and collectively with the College and Career Readiness/English Language Acquisition (CCR/ELA) Navigation Specialist.


• Cross train and back up in other areas of General Studies.

POSITION QUALIFICATIONS

Competency Statement(s)

• Values - Demonstrate behaviors and action that support the College's values - Customer Focus, Everyone Has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics.


• Student Success - Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.


• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, disability, socio-economic background, or job type.


• Interpersonal - ability to get along well with a variety of personalities and individuals.


• Analytical Skills - ability to use thinking and reasoning to solve a problem.


• Accuracy - Ability to perform work accurately and thoroughly


• Accountability - ability to accept responsibility and account for his/her actions.


• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.


• Communication, Oral - Ability to communicate effectively with others using the spoken word.


• Conflict Resolution - Ability to deal with others in an antagonistic situation.


• Self-Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his/her own drive or initiative.


• Working Under Pressure - Ability to complete assigned tasks under stressful situations.


• Flexibility - Ability to adjust to changes as necessary.


• Customer Oriented - Ability to take care of the customers' needs while following company procedures.


• Detail Oriented - Ability to pay attention to the minute details of a project or task.


• Organized - Possessing the trait of being organized or following a systematic method of performing a task.


• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

SKILLS & ABILITIES

Education: Associate Degree in a business related field.

Experience: Three years of related experience

*An equivalent combination of education and work experience may be considered.

Cultural Competence: Demonstrated commitment to diversity, equity, and inclusion and sensitivity to and understanding of a diverse community of college students, faculty, and staff.

*NWTC welcomes candidates who currently possess the desired skills and experience and are committed to learning and growing.

Computer Skills

Microsoft Office Suite

Other Requirements:

Bilingual - English and Spanish preferred.

PHYSICAL DEMANDS

Physical Demands

Lift/Carry

Stand

F (Frequently)

Walk

F (Frequently)

Sit

F (Frequently)

Handling / Fingering

C (Constantly)

Reach Outward

F (Frequently)

Reach Above Shoulder

O (Occasionally)

Climb

N (Not Applicable)

Crawl

N (Not Applicable)

Squat or Kneel

O (Occasionally)

Bend

F (Frequently)

10 lbs or less

F (Frequently)

11-20 lbs

O (Occasionally)

21-50 lbs

O (Occasionally)

51-100 lbs

N (Not Applicable)

Over 100 lbs

N (Not Applicable)

Push/Pull

12 lbs or less

O (Occasionally)

13-25 lbs

N (Not Applicable)

26-40 lbs

N (Not Applicable)

41-100 lbs

N (Not Applicable)

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

The College has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the College reserves the right to change this job description and/or assign tasks for the employee to perform, as the College may deem appropriate.

We strive to accommodate any individual who requires adjustments to ensure a fair and equal employment process. If you require specific accommodations during the application and/or screening process due to a disability or other reasons, please contact Talent and Culture at talentandculture@nwtc.edu or 920-498-6286.

Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Talent and Culture.

NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, sex (including sexual orientation, gender identity, and gender expression), national origin, disability, veteran status, genetic testing or other applicable legislated categories, ("each a protected class"). Inquiries regarding the College's nondiscrimination policies may be directed to the Vice President for Diversity, Equity, and Inclusion at (920) 498-6826 or equity@nwtc.edu.

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