Job Description:

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Job Title:Development Services CoordinatorDepartment:Advancement | Gifts and Records

Position Overview

The Ohio State University's Office of Advancement seeks a Development Services Coordinator. The Development Services Coordinator utilizes The Advancement System (TAS) database to maintain accurate and up-to-date information on all constituents, including both biographical information and charitable donations made to The Ohio State University. Ensures compliance with all IRS, PCI and University regulations regarding charitable giving. Frequently handles sensitive financial documents/information and must operate with the utmost confidentiality as such.

Interacts with a wide variety of internal and external audiences including alumni, donors, friends of The Ohio State University and staff regarding gift and biographical information. Assesses, researches and resolves inquires and concerns directed at the office and uses substantial judgment and independent decision-making authority to provide excellent customer service.

The Development Services Coordinator is expected to: demonstrate accuracy and thoroughness; be a self-starter with strong sense of discipline, problem-solving ability, sound judgment and follow-through; have the ability to read, analyze and interpret information; be adept at adhering to critical policies, procedures and quality controls in relation to gift and biographic data; have strong interpersonal (oral and written) and organizational skills; be comfortable working with a computer, scanners, database and other related hardware/software; and have experience with Microsoft Office Suite.

All members of Advancement are part of creating an inclusive culture that inspires an exceptionally diverse and talented team and are measured on their adherence to the following core competencies: leadership, continuous improvement, teamwork and collaboration, and communication/interpersonal effectiveness. All members are also expected to exhibit The Ohio State University's Shared Values which include Excellence and Impact, Diversity and Innovation, Inclusion and Equity, Care and Compassion, and Integrity and Respect.

Duties and Responsibilities

60%
Operates with a high degree of independence, discretion and responsibility regarding sensitive financial information. Accepts donations in accordance with University Audit regulations (i.e.: reconciles bank deposits and daily credit card transaction); Performs research (i.e.: LexisNexis, online investigation, correspondence with donors, advancement officers and fiscal officers) to identify donors, with mindfulness of the tax, stewardship and reporting implications. . Maintains an ongoing knowledge of IRS, PCI and OSU Fiscal policies. Responsible for managing biographic updates and data quality in the TAS database (i.e. relationships, contact information, communication preferences, etc.). Recommends processing procedures and makes suggestions for improving efficiency and accuracy. Runs and analyzes regular reports to check for data inconsistencies and completes record reconciliation/adjustments to both gift and biographic data as needed.

30%
Provides exceptional oral and written customer service to address inquiries from a wide array of constituents, maintaining a high level of confidentiality and professionalism. Independently researches and retrieves information from software for internal and external audiences as needed. Communicates with constituents about IRS and University regulations regarding charitable giving. Provides general office support.

10%

Assumes special projects and other duties as assigned by the Assistant Director, Associate Director or Director; serves on department committees, formulates policies, and disseminates this information to staff as needed. Responsible for routinely cross-training and documenting processes/procedures to ensure an adequate deep bench within the department.

Required Qualifications

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  High School diploma or GED.

  
  


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  2 years of relevant experience required.

  
  


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  Experience utilizing Microsoft Office.

  
  

Desired Qualifications
(We are dedicated to building a diverse and inclusive workplace and encourage you to apply even if your experience does not align perfectly)

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  Associate degree in relevant field.

  
  


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  Experience delivering stellar customer service.

  
  


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  Technical aptitude toward data quality and management.

  
  


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  Experience researching, analyzing, and interpreting complex information.

  
  

The Office of Advancement is committed to providing tools and resources for you to learn our business, proprietary databases, university-specific processes, and advancement practices.

Salary Range:


38,700- $45,822.40

Commitment to Inclusion

The Office of Advancement is committed to active allyship in addressing and dismantling the inequities created by systemic racism and implicit, long-held bias. We pledge to act with kindness, respect, and integrity at all times; trust ourselves and our colleagues and empower their whole identities; and hear and see our colleagues' ideas, voices, and perspectives, acknowledging that we are better together.

You Need to Know

Aside from the unparalleled benefits of working for The Ohio State University and working in the diverse, smart, enjoyable, and growing city of Columbus, Ohio, this opportunity will provide exceptional rewards that arise from working for an institution doing worldwide life-changing teaching and research. Learn more here: https://hr.osu.edu/careers/.

In accordance with the Disaster Preparedness and University State of Emergency Policy 6.17 this position has been designated as a standby position.

Additional Information:

Hybrid and remote opportunities available.

Location:University Square North (1031)Position Type:RegularScheduled Hours:40
Shift:First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.

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