Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works' customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.
Duties/Responsibilities:
Reports to General Service/ Product Support Manager:
Responsible of chairing the warranty meeting, this process involves pulling and emailing all claims to the board members. Pull supporting information, emails, pictures and such so the board can make rulings on the claims. Reads all claims in order and notes what is needed for the completion of the claim by the directive of the board members.
Processes all claims after the meeting for return of parts, more information or approval for payment, adjusts labor times and parts used on the claims per board recommendations.
Handles all returns, claims and vendor claims for the warehouses.
Solely handles and processes all customer and vendor claims for Cummins, Volvo, Kem, PSI, Pettibone, Capacity as well as the GT, T Loader and Material Handler line plus other special products as they come along.
Create and run reports and spreadsheets for board members as needed
Utilizes Taylor Trak Pro, Egnyte and Nektar for machine hours and component serial numbers.
Assists with training users and new users the correct method and steps of filling out a warranty claim.
