You know the moment. It's the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying "hello." It's in these moments that sound matters most.

At Bose, we believe sound is the most powerful force on earth. We've dedicated ourselves to improving it for nearly 60 years. And we're passionate down to our bones about making whatever you're listening to a little more magical.

The Information Technology team at Bose exists to deliver valuable and reliable business and technology solutions with an innovative, engaged, and collaborative team focused on contributing to our corporate vision.

Job Description

Summary:

IT End User Services (EUS) Engineer will spearhead the transformation of our endpoint strategy. This role will focus on improving the overall user experience, addressing current operational gaps, and developing new processes to enhance efficiency and scalability.

Key Responsibilities:

- Lead the overhaul of the company's endpoint (laptop/desktop) strategy, including hardware and software optimization.
- Identify and address current gaps in endpoint management, implementing solutions to improve performance, security, and reliability.
- Develop and implement processes to streamline the procurement, deployment, and management of endpoints.
- Collaborate with cross-functional teams to enhance the onboarding process by ensuring smooth, efficient setup and provisioning of user devices.
- Improve endpoint user experience through proactive management, monitoring, and automation of regular tasks.
- Create and maintain documentation for new processes and workflows related to endpoint management.
- Analyze and introduce tools and technologies to enhance endpoint lifecycle management, including software updates, patching, and asset tracking.
- Provide expert troubleshooting and support for escalated endpoint issues.
- Monitor and report on key metrics related to endpoint performance and user satisfaction.
- Collaborate with IT and security teams to ensure endpoint compliance with security standards and policies.
- Stay up-to-date on industry trends and best practices in end-user computing and endpoint management.

Qualifications:

- Proven experience in endpoint management and IT service delivery.
- Strong knowledge of laptop/desktop hardware, software, and operating systems (Windows, macOS, Linux).
- Familiarity with MDM solutions (e.g., Intune, JAMF, etc.) and endpoint security tools.
- Excellent problem-solving and communication skills.
- Ability to work cross-functionally and lead strategic initiatives.

#LI-TS2

Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf); and (2) its Supplements (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm). Please note, the company's pay transparency is available at http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf. Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to Wellbeing@bose.com and let us know the nature of your request and your contact information.
Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.

If you believe you need a reasonable accommodation, please send a note to wellbeing@bose.com