Job Specific Duties

• Assists users and IT personnel with training and development of user documentation.


• Develops system design, including functional specifications, and implements strategies based upon the analysis of specific operational needs. 


• Evaluates, designs, builds, tests, and implements custom or vendor supplied software and develops system-wide reports to support information management needs. 


• Maintains production systems to ensure reliable performance.


• Prepares complete unit, system, and integrated test plans and test methodologies. 


• Provides day-to-day operations support to customers as required. 


• Coordinates efforts between stakeholders from multiple areas in order to gather requirements, develop technical specifications, and test enhancements and other changes to these systems.


• Identifies data integrity issues and analyzes data and process flows for process improvement opportunities.


• Performs data analysis in order to extract requirements, identify data inaccuracies, and ensure accurate processing and reporting. 


• Identifies policies and requirements that drive a specific solution. 


• Works effectively on project teams and meets deadlines in accordance to project manager's expectations .


• Works with stakeholders to build, test and maintain integration points with revenue cycle and clinical solutions .


• Provides ongoing 24x7 application support and troubleshoot problems when they arise .


• Work with all stakeholders to evaluate, approve and deliver requested system changes .


• Implements and follows internal Information Technology break/fix and change management processes .


• Follows MCHS policy and procedures regarding confidentiality and privacy of all related work activity, and in compliance with IT standards and regulatory practice (i.e., HIPAA).