The Account Management team, part of the Small & Medium Business Group, is dedicated to aiding the growth of small and medium-sized businesses by optimizing their advertising strategies across Meta's suite of apps and services. Account Managers play a crucial role in driving sales and supporting clients to achieve business outcomes on Meta through expert consultation, relationship management, and a strong grasp of analytics and product knowledge.Ideal candidates are expected to forge deep connections with clients and maintain effective internal relationships with cross-functional teams. They should be adept at driving marketing strategies and hands-on with executing tactics. This role demands a profound understanding of both brand and performance marketing, aiming to boost revenue and foster customized learning and long-term partnerships.Success in this role hinges on outstanding consultative sales, coaching, and client service skills, coupled with a readiness to innovate. Candidates should excel in a team-oriented and dynamic environment, possess superior analytical skills, and be proficient in navigating complex challenges, offering solutions, and using data to challenge conventional approaches. The capability to travel and thrive in a dynamic, fast-paced environment is also essential.
Account Manager, Mid-Market Small & Medium Business Group Responsibilities:
Provide dedicated account management to advertisers
Demonstrate a commitment to consultative sales in service of advertiser goals
Boost revenue and increase product adoption through achieving client objectives
Become proficient in Meta's solutions tailored for businesses of all sizes and swiftly adapt recommendations to meet diverse advertiser requirements
Develop and execute strategic plans to drive transformational advertiser growth
Develop and implement programs to improve the advertiser/agency experience
Oversee account operations, including troubleshooting and escalations, to ensure prompt and effective resolution.
Work cross-functionally within sales and other Meta organizations to drive revenue and increase customer satisfaction
Work on initiatives with limited and defined scope and execute independently
Build and continue to refine your point of view on Meta products through regular self-education and discovery
Lead external client education and consultations on existing best practices and future product solutions, in partnership with internal functional teams.
Prioritize client and team face-time, with the ability to travel for external and internal meetings and events as needed.
Minimum Qualifications:
5+ years of experience in account management, brand/performance marketing, digital marketing, sales, or consulting
BA/BS degree or Meta Social Media Marketing Professional Certification
Proven communication and presentation skills
Experience cultivating sales skills and client relationships
Expertise in analyzing data from various sources, both quantitative and qualitative, and presenting it clearly and concisely.
Skill in developing actionable insights and storytelling through data visualization.
Experience to confidently deliver insights to audiences with varying levels of technical knowledge
Experience in collaborating, communicating, and influencing across a diverse set of cross-functional teams.
Preferred Qualifications:
Experience influencing C-level executives to build effective and impactful relationships
Experience prioritizing and managing tasks within a fast paced environment
Experience across Meta's full suite of advertising solutions
Proficiency in business case modeling and assessing market/opportunity size
Understanding of fundamental business accounting, finance, and statistics
About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$107,000/year to $171,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
