We are seeking a seasoned leader with exceptional strategic planning skills and the ability to inspire teams to reach new heights. The ideal candidate will have a proven track record in healthcare revenue cycle management, experience in managing mid-size to large health system (including hospital) client success initiatives, and a deep understanding of consultative sales strategies. You should be adept at building strong cross-functional relationships, leading transformations, and utilizing data-driven insights to drive continuous improvement.
What Their Impact Will Be:
Lead and motivate a high-performing client success team to achieve company goals.
Develop and execute innovative strategies that drive client satisfaction, retention, and growth.
Oversee and enhance client relationships, ensuring a seamless and impactful client experience.
Drive significant consultative sales efforts, renewals, and strategic upsell opportunities.
Utilize advanced data analysis to monitor performance, identify trends, and make strategic recommendations.
Collaborate cross-functionally to influence and shape the company’s overall client success strategy.
Provide thought leadership and direction for the creation of educational marketing content.
Preferred Qualifications:
Bachelor’s degree in Healthcare Administration, Business, or a related field; MBA or MHA preferred.
At least one professional certification such as CRCR, EHRC, CHFP, CMPE, etc.
15+ years of experience in client success or account management in revenue cycle management, with significant experience in a senior leadership role.
Extensive experience in developing and executing client success strategies that drive company-wide impact.
Demonstrated ability to lead and grow a high-performing client success organization.
Proven success in driving significant consultative sales efforts and upsell opportunities.
Extensive experience in leading and supporting consultative sales efforts and strategic upsells.
What We Offer:
Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment.
Employee stock ownership and RRSP/401k matching programs.
