Fall River Health Services is looking for a clinic receptionist who will work collaboratively with clinic staff to enhance the overall day-to-day operations by managing patient flow in and out of the clinic. In this position you will serve patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
Responsibilities:
Greeting patients professionally both in person and on the phone.Quickly answering or properly referring questions and issues.Optimizing provider schedules and patient satisfaction with efficient schedulingAnswers incoming phone calls, routing phone call encounters via Electronic Medical record to appropriate work group pool inbasket.Receives and documents prescription refill requests, routine request to appropriate workgroup pool inbasket.Provides education to new patients via telephone and mailing of New Patient PacketsSchedules all clinic patients appointments including coordination with outreach sites and scheduling of outreach site patients.Verifies patient demographics and insurance coverage.Registers and checks in patients as needed.Assists ill or distraught patients as necessary. Assist in contacting local transport bus or family members when necessary for transportation.Confirms Medicaid eligibility and Medicare Managed Home.Schedules nurse visit in accordance with nurse visit protocols.Manages drug representative appointments with clinic.Answers and directs phone calls.Maintains reception area in a neat and orderly condition.Opens and sorts office mail. Delivers outgoing mail to the post office at end of day.Participates in the medical office emergency routine when required. Summons ambulance or EMS or assists other staff members as needed.