Fall River Health Services is looking for an Emergency Department Registrar. In this position you will admit patients into the hospital information system, verifies insurance eligibility, collects co-payments, make outgoing and receive incoming phone calls, and interact with internal and external customers. The ideal candidate with be customer service driven and have the ability to effectively promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills.
Responsibilities:
Obtain and verify patient identity, demographic and registration information; effectively communicate the purpose for and the requirements of all required patient documents. Must be able to complete and understand the differences between registrations in the ambulatory and Emergency Department setting. Complete financial registration responsibilities including but not limited to creating guarantor accounts, interpreting eligibility requirements, collecting document signatures, insurance card scanning, taking patient photos, collecting patient payments, and creating financial estimates. Provide patients with the information on the financial assistance policy and application process, explaining alternatives and routing patients without clearance to Community Health Worker for assistance.Ensure the integrity of the data in the hospitals information system with respect to patient demographics, insurance and admission informationHandle incoming and outgoing correspondenceDemonstrate ability to handle difficult situations by using effective problem solving skillsResolve all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in personManage, directs and responds to incoming office correspondence as deemed appropriate, including mail, email, faxes, and telephone calls, and forward queries to the appropriate caregiverAttend and provides feedback for departmental caregiver meetings.Follow the Centers for Medicare & Medicaid Services (CMS) requirements for checking medical necessity and communicates relevant coverage/eligibility information to the patientComplete Medicare Secondary Payer Questionnaire for Medicare beneficiaries in accordance with Centers for Medicare & Medicaid Services (CMS) standardRole Models the Principals and Organizational Values of Fall River Health ServicesAbide by organizational and HIPPA guidelines, privacy practices, patient confidentiality, and patient rights
The average Salary for this position is $16.79- $20.25 an hour depending on years of experience