As the Digital Customer Success Specialist, you will be a key member of the eCommerce platform team, responsible for ensuring our customers have a seamless and satisfying shopping experience. You will manage ticketing software and support with customer training and onboarding. You will use your skills drive eCommerce adoption and growing revenue for the business.
Responsibilities Include:
Issue Resolution: Act as a key point of contact for stakeholders and customers to address and resolve any issues or concerns promptly and effectively. Collaborate with cross-functional teams to ensure swift issue resolution.
Product Knowledge: Maintain a deep understanding of our products and services to provide expert advice and guidance to customers. Keep up to date with industry trends and market changes.
Customer & Stakeholder Education: Create and deliver educational resources, webinars, and training sessions to empower stakeholders & customers with the knowledge and tools to make the most of our offerings.
Customer & Stakeholder Onboarding: Assist new and existing stakeholders & customers in setting up their accounts, navigating our platforms, and understanding our product offerings to ensure a smooth onboarding process.
Customer & Stakeholder Feedback Analysis: Collect, analyze, and report feedback to eCommerce product team to identify trends and areas for improvement. Collaborate with internal teams to drive product and service enhancements.
The ideal candidate will have:
At least 3 years of experience in customer service, account management, or customer training
eCommerce experience a plus.
Strong understanding of b2b structure and ability to manage multiple touch-points within it (CS, Sales, etc.).
Ability to work independently and cross-functionally.
Proven ability to build and maintain strong customer and stakeholder relationships.
Familiarity with customer relationship management (CRM) software.
Analytical and data-driven mindset.
Results-oriented and self-motivated.
This position offers a competitive starting salary and comprehensive benefits program.
BradyPLUS (and its subsidiaries) is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to our applicants and employees with disabilities in order to assist them in the performance of their essential job functions.
