The MyMatrixx Client Account Support Analyst will provide client facing support to the Account team of their assigned Coalition(s)/Clients. Key responsibilities include responding to inquiries, solving problems, preparing non-standard reporting, submitting client access requests, and assist with benefit set up and project support. In order to function effectively in the model, the CASA must collaborate with the Account Manager, Account Executive, and Clinical Account Executive to successfully service the entire Book of Business.

ESSENTIAL FUNCTIONS

• Responds to moderately complex inquiries, solving problems, and ensuring client satisfaction with products and service.


• Coordinates with account manager to ensure needs are met and potential problems are averted.


• Completes day-to-day Client Account Support tasks without immediate supervision, but has ready access to advice from more experienced team members.


• Tasks involve a degree of forward planning and anticipation of needs/issues.


• Resolves non-routine issues escalated from more junior team members.


• Assist with both standard and non-standard reporting/analytics as needed.


• Handle Billing and Rebates research.


• Assist with implementation and setup of ESI products and programs.


• Work on Ad-hoc Projects as needed.

• Associate's degree or 1-3 years of experience.


• Strong PC skills including Microsoft Office products, e-mail and the Internet.


• Excellent verbal and written communication and presentation skills.


• Strong analytical and problem solving skills.


• Responsiveness, relationship building and accountability


• Demonstrated ability managing projects, utilizing proven project management processes.


• Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Qualified applicants with criminal histories will be considered for employment in a manner
consistent with all federal, state and local ordinances.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.